In-N-N-Out Burger Business Analysis

Improved Essays
When Harry and Esther first opened In-N-Out Burger they not only had a plan but they had a strategy to launch the nation’s first drive through fast-food restaurant. At that time, their strategy was to give great customer service all while delivering the highest quality of food at a consistent rate at the highest standard. The family-orientated organization has continued this process, despite attempts to alter the beliefs in which was founded on in 1948. Even though In-N-Out Burger has witnessed stability and stable growth, the question remains, in this ever-changing world, can this faith-based business continue with its success? I have drafted a plan to ensure this business sustains without jeopardizing the culture or integrity in which it …show more content…
As they watched the popularity of their business grow, the Snyder family learned early on that good ethics equals good business. This brings me to my first point in my plan: right versus right choices.
Being a Christian faith-based business, this restaurant has treated both customers and employees with the upmost respect, professionalism, friendliness, courtesy and kindness, just a taught by God’s word. However, with the ever-changing moral beliefs of our nations today, such as the right for gay marriage, how does In-N-Out Burger adapt to these beliefs? Instead of taking an “I’m ethical and you’re not” approach to this subject, I propose that leadership must consider the moral appeal of this
…show more content…
To assist in the reduction of trash, In-N-Out Burger will no longer have napkin dispensers but instead hand out an appropriate amount of napkins. Of course, if the customer feels they need more napkins they can have them. We will also offer 100% recyclable plastic bottles in an attempt to alleviate the additional waste from fountain drink cups. In-N-Out Burger will offer more recyclable products such as cardboard containers and napkins that can be disposed of in our new recycle cans that are located beside each

Related Documents

  • Improved Essays

    The political context of Chick-fil-A culture and service tradition in their restaurants is to treat every person with honor, dignity and respect, regardless of their belief, race, creed, sexual orientation or gender (Grinberg, 2003). Chick-fil-A was in the spot light over same-sex marriages. Being a Christian family, same-sex marriages is frowned upon but they would never refuse someone service because of their sexual orientation. They do not let their personal beliefs be a political issue and focus on their charitable giving instead of political controversies. The core values for Zaxby’s are to be guest focused, develop talent, operational excellence, and continuous improvement.…

    • 717 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    I thoroughly enjoyed reading the article, "Franchise Hostages: Fast Food, God, and Politics" by Robert W. Emerson and Jason R. Parnell. Prior to reading this article, I never thought about the possible negative effects that the freedom of speech has on a company. It made me realize that leaders of companies have to be cautious when speaking about politics. This highlights the fine line of free speech and politics. The examples given in this article show that when leaders of companies speak publicly about politics, there are likely negative consequences.…

    • 916 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    In light of the examination we made, we discover that subject of America for the most part purchasing their staple goods then feasting in eateries. As indicated by the chart 1, the quantity of US resident purchasing basic supplies is expanded to $50 billion income. Along these lines, in view of the diagram, we choose to pick main 3 markets in US. The Table beneath demonstrates the insights about the general store that US citizen`s top pick. Chart 1 Competitor Wegmans Publix Trader Joe`s Logo Year Founded 1916, Rochester, New York, United States 1930, Winter Haven, Florida, United States 1958, Greater Los Angeles Area, California Location New York, New Jersey, Pennsylvania, Maryland, Massachusetts, Virginia Florida, Alabama, Georgia, North Carolina, South Carolina, Tennessee…

    • 264 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    * Chick-fil-A has proven that its marketing strategy has been very successful with over 2,000 locations in 43 states, and over $6 billion of annual sales in 2015i. Their target market is families. They have two sales promotions that market to families, their playgrounds and their kid's meals. Chick-fil-A also advertises higher quality food, located in malls, airports, corporate offices, hospitals, college campuses, and stand-alone restaurants. Customers are drawn to their "Eat-Mor-Chicken" advertising campaign, and the sales promotions that go with it like Cow Appreciation Day, which brought in more than 900,000 cow dressed customers into the restaurants in 2014ii.…

    • 489 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    After the quality of the food is considered, the next logical thing to look at is how it is being served. The service is another important factor when eating out because it sets the stage of how the meal will go. If the employees are rude or disrespectful it will ruin the rest of the night because even after the issue is solved the customer will still be fuming after the encounter. On the other hand if the service is wonderful the customer can then focus on the quality of the food. It is already clear that Chick-fil-A’s food is excellent, so it is important to analyze their service to see if it is up to par with similar restaurants and if it is unique.…

    • 774 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    Analysis Of Chick-Fil-A

    • 166 Words
    • 1 Pages

    Chick-fil-A is one of the oldest, the most famous and best restaurants in the world particular as it was founded in the year of 1946. It was opened by the former chairman and CEO the name S. Truett Cathy. The restaurant is located at Hapeville, Georgia. After,15 years later Cathy has immensely improve in fast food business and decided to expand its length to the longest distance. The company's trademarked slogan, "We Didn't Invent the Chicken, Just the Chicken Sandwich," In 2016, the chain has approximately 1,950 locations and it's has other locations at universities, hospitals and airports.…

    • 166 Words
    • 1 Pages
    Decent Essays
  • Decent Essays

    As a leader, it is important that one is concerned about the well-being and development of his or her employees. Coupled with genuine concerns about employees, servant leadership is “demonstrated by empowering and developing people with empathy and humility” (Mittal & Dorfman, 2012 p. 1). The founder of Chick-fil-a, understood that an employee’s attitude affected the company’s bottom line, so S. Truett Cathy sought to serve his customers and employees by instituting dining areas that were not indicative of fast-food restaurant, but of fine-dining such as flowers, and he believed that employees deserved a day of rest, so all of the franchises are closed on Sunday. His commitment to customers and staff members exemplified a servant leader.…

    • 209 Words
    • 1 Pages
    Decent Essays
  • Great Essays

    Purpose There are many groups that are specific to a topic, yet not all of the groups will be considered as a discourse community. Discourse, according to Dictionary.com, means “communication of thought by words; talk; conversation,” and community is a social group that has members. John Swales, a professor of linguistics and best known for his genre analysis is the creator behind the six characteristics that determine if a community is a discourse community. A discourse community follows Swales’ six characteristics: share common goals, has a form of communication, a form of feedback, genres, a specific lexis, and has a level of expertise all within the group (Swales 25).…

    • 1795 Words
    • 8 Pages
    Great Essays
  • Improved Essays

    “Hello, may I take your order?”, spoke the lady through the drive through speaker. “Yes, I would like a small Cheeseburger please.” “Would you like a side of cholesterol and a large cup of a sugar induced coma to go with that?” Essentially when ordering food from a branch of the fast food industry, this is what we are ordering. “The rise in the fast food industry has been linked to rising cases of obesity.…

    • 1409 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    There is a need to build human and social capital in today’s global economy. In order to have personal and organizational success, the who and the what are the secrets. Who you know and what you know, is a good way to build human and social relationships. Whole Foods builds in both human and social capital. Being knowledgeable and productive, are what constitutes the success of a company.…

    • 324 Words
    • 2 Pages
    Improved Essays
  • Great Essays

    Article Background: Johnsonville Sausage, LLC. Freeman (2009) stresses that an individual has gained numerous ethical and moral (e.g., right versus wrong or good versus bad) foundations, nurtured from birth; therefore, do not require specific teaching on mannerisms and behaviors to be ethical; however, one rather should use experiences to build from founding principles, ideologies and perceptions, to comprehend and deliberate differently, when constructing sound ethical, legal and obligatory decisions. Hence, Pontefract (2016) suggests that a business “often goes awry, particularly when pressure and stress hits senior leaders who believe profit ought to be trumping its purpose.” Pontefract (2016), moreover, depicts visuals of a tale of two…

    • 1519 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    Although Chick- fil- A is one of the most successful fast food restaurants in America, they still encounter many challenges; primarily because of untraditional operation style in which they choose to operate their business. The primary issues that the company faces are all centered around Chick- fil- A’s morals and the ethical issues they face. These issues consist of: their competition, their conservative comments on world topics, and their inability to franchise. Even though these matters do not seem important, eventually they will appear more predominantly because the competition will continue to modernize while Chick- fil-…

    • 654 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Ben Cohen and Jerry Greenfield, founders of Ben & Jerry’s Homemade Ice Cream Inc., decided to be a values-led business with a “commitment to employees, the Vermont community, and social causes in general” (p.265). However, a reputation is built upon actions rather than statements, therefore Cohen and Greenfield must follow through on their promises in all circumstances to build their desired reputation. Unfortunately, financial hardship created a multitude of opportunities for the independent company to merge which endangers the carefully crafted culture that stakeholders enjoy. To save the reputation of Ben & Jerry’s Homemade Ice Cream Inc., leadership must stick to company values regardless of the situation to protect their employees, community,…

    • 957 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    As of current day, Anheuser- Busch Inbev is the leading global brewer. It is headquartered in Leuven, Belgium. It is one of the top five consumer products companies in the world today. The company believes that the biggest social network that can be formed is over beer and they follow this philosophy by bringing thousands of people together and having more than 200 beer brands under their belt.…

    • 1028 Words
    • 5 Pages
    Decent Essays
  • Superior Essays

    Nothing says an "American meal" like the quintessential cheese burger, large fries, and a Coke. Fast food is time-efficient, inexpensive, and tastes delicious. The fast food and snack industries have become multi-billionaire businesses. Ingesting these "foods" does not come without consequences. Pollan agues our Western Diet of refined flours, fats, and sugars leads to obesity, heart disease, and diabetes (Daily Show).…

    • 900 Words
    • 4 Pages
    Superior Essays