Improving Patient Satisfaction Rates By Providing More Interaction And Addressing Problems
Every day, nearly two hundred thousand people are admitted to american hospitals (Fast Facts on US Hospitals, 2013). Those admitted give up not only their money, but personal boundaries, the control over their activities, and even the clothes on their back, to receive health care. With such a heavy price to pay, health professionals must do everything in their power to provide the best care for their patients. Rounding received its resurgence in 2006 and is believed to be the answer to improve patient satisfaction rates by providing more interaction and addressing problems proactively.
Rounding, an old practice, involves health professionals going around their unit, on a regular basis, to assess each of their patients needs and provide any care that is needed. This practice has declined in use ever since call lights have been installed on hospital units. Only recently, rounding has had a resurgence of interest due to an article from 2006 showing the potential benefits of rounding. This article, Effects of Nursing Rounds: on Patients ' Call Light Use, Satisfaction, and Safety, headed by Meade, who is, “an executive director of the Alliance for Health Care Research, a subsidiary of the Studer Group, a health care leadership and service excellence consulting firm” (Meade, 2006) created the new format of how rounding should be done and has been the vanguard of the new interest in this old practice.
This literature review has been…