Often, health care organizations and health care providers have claims or lawsuits brought against them because of perceived improper care or cause of injury to a patient. Fortunately, not all incidents are the fault of care givers misconduct or improper care. Internal investigations and review every so often shows that care provided did in fact meet the standard of care, and the decision to defend the actions are arranged through risk or claim management. Early identification, investigation and resolution of incidents is a major objective of the claims or risk management program. Working in conjunction with other key departments, such as Human Resources, Medical Billing and Medical Records, will assist in the early notification if information
