The Importance Of Communication In Wells Fargo

Improved Essays
Even with the prestige that Wells Fargo holds being a collection specialist was emotionally draining for me and as a result I got a job at the Grand America Hotel and Resorts. The Grand America Hotel, an AAA Diamond Award-winning, Forbes Star property, is part of the Holding family portfolio of hotels and resorts. In addition to The Grand America, the Holding family properties include Sun Valley Resort in Sun Valley, Idaho (twice selected by readers of Ski magazine as the nation’s top ski facility); Snowbasin Ski Resort, located just outside Salt Lake City (site of the 2002 Olympic downhill and super-G races); The Westgate Hotel in San Diego (named to the 2008 “Travel + Leisure 500,” the 500 best resorts and hotels in the world); The …show more content…
I work in the Reservations Department. My job title includes making reservations for guest coming in for personal or business stay. I also take care of guest who confirms reservations through third party booking such as: Expedia, Orbitz, Priceline etc. I have learned that communication plays a big role in my job title. Communication is the key to success, without communication this company would lack the hotel star ratings. Communication is used throughout everyone’s lifetime so it is very important. According to the English dictionary communication is the act or an instance of communicating; the imparting or exchange of information, ideas, or feelings. In the reservation department, when I am speaking with a client, I must speak clearly and confident with the information that I will be providing to them. This will cause them to trust you that they’ll be taken care of and will also prevent you from repeating yourself and losing the connection with our clients. A quote is found in our reservation department reads, “The basic building block of good, communication is the feeling that every human being is unique and of value.” author …show more content…
Networking can be define as the exchange of information or services among individuals, groups, or institution; specifically, the cultivation of productive relationships for employment or business. The value of networking in the workplace, gives you the opportunity to assist individuals and have that connection with those higher up in the company. There’s a saying, “It’s not what you know. It’s who you know”. I feel that somewhat is correct. Being knowledgeable and educated is great but adding who you know in the company and performing your best in the mixture is a foot in the door. For an example, when a client calls to make a reservation for a small group booking, I would provide our best rates, but also I would inform my client that if you book a much larger group for their stay, there is an option to get a better discounted rate. They would accept because who wouldn’t want a discount for their business. I would contact our Sales Managers and let them know I was able to confirm a potential client to make a large booking for our hotel and they will take care of the rest. Now that our sales managers see my ability to help get a large sale, if a position was to come across for sales, they would remember my performance and put in a good word for

Related Documents

  • Improved Essays

    Wells Fargo is a multinational bank holding company that possesses the six characteristics of John Swales’ discourse community concept. It has a common public goal to satisfy its clients’ financial needs by providing various kinds of financial services to them. Their financial services ranging from consumer banking, corporate banking, auto lender, foreign currency exchange to investment banking and wealth management, are all available under one company. As a multinational corporation, it also has its own mechanism for intercommunication between members. It includes emails, telecommunication, and meetings to deliver information among members.…

    • 1039 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    The person that I decided to interview is David Ellinger, who is my father, in addition to being a plumber for over 40 years and a plumbing business owner of over 29 years. Mr. Ellinger became the owner of his own plumbing company in 1986 and appropriately named his business, D.P. Ellinger Plumbing and Heating. I have always had dreams of owning my own business, which played a key point why I chose this to interview. Another key point on why I chose this individual to interview has to do with the fact that Mr. Ellinger’s business holds a great reputation that has continuously over the past decades, which he dedicates to the simple answer, work hard and stick to what you say you are going to do.…

    • 1104 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Life or Death Communication Effective communication is key to success. The ability to communicate effectively is essential in all aspects of business. Oral and written communication skills are skills you will use for the rest of your life. Improving on these skills will positively impact your career and relationships in the work environment. Effective communication is vital to everyone in an organization, from the highest ranks of corporate to the new college intern.…

    • 412 Words
    • 2 Pages
    Improved Essays
  • Decent Essays

    While working at CVS Pharmacy I’ve experienced bad and good communication with management. I once had a manager that never communicated with me and any of my coworkers. He only talked to his supervisors on staff. I always wondered why he got in this line of working were communicating is everything. Couple months later, he was fired due to customer complaints on his attitude.…

    • 345 Words
    • 2 Pages
    Decent Essays
  • Decent Essays

    Good Morning Jodi in response to the email that I received yesterday I'm totally confused about the communication between Wells Fargo , your office and myself . Perhaps this letter will clear things up.. This is the correspondence that I have received from Angela Bonner. The letter states that I until April 31 to return all documents and I hope to have all documents ready to be faxed today and I am also mailed this same information to Wells Fargo in a self-addressed stamped envelop today. If you need to speak with me please call or email me as you have done in the past.…

    • 106 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    The field of business attracts those who are willing to go over and beyond to get the job done, it attracts the relentless few who believe failure is not an option. Working as a manager for a restaurant of a national chain I decided that I wanted more not just to be the manager of one store but to be in charge of number of stores or to work at the corporate offices focusing on growth and development throughout the company. More so, to full fill my dream of opening a fine dining restaurant with the idea to expand both on a national level as well as that of an international one. I quickly realized that in order to advance to the next level a MBA would be my greatest asset. Despite my experience from working in the United States and…

    • 1244 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    In the classic boomerang, a violation against human rights is committed by the state causing internal and external protests to occur, the state is then pressured to succumb to the demands of the people and enact change (Godoy, Feb 07). When applied to the Wells Fargo/Seattle case the boomerang misses the initial step because abuse has yet to happen and the final step because Wells Fargo did not follow the demands of the protestors. In Latin America, the boomerang was a powerful tool used to tackle civil and political rights violations. One such occurrence was in Guatemala, where Nike contracts factories to make their apparel.…

    • 777 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    Per your request, I have done a brief analysis on Mr. Dexter Ivory’s relationship with Wells Fargo. During this assessment I have found that he has been a customer for 19 years since 1997. Mr. Ivory has a few accounts with us. His account has had no overdrafts or negative balances with-in the past 12 months. Mr. Ivory conducts most of his personal finances online via online bill pay.…

    • 82 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Wells Fargo Observation

    • 512 Words
    • 3 Pages

    While attending the Wells Fargo Information Session on campus, I learned and found the information about the Leading Women in Financial Services. The LWFS interests me greatly because it offers me an opportunity to gain experience and seminar training in the real business world. As a full-time student, I maintain a good standing in leadership activities as well as in academics. My experiences have given me the communication skills, leadership skills, and finance background that make me an idea candidate for Wells Fargo LWFS. With the good standing of grades, I am also involved in different organizations to practice my leadership skills in a teamwork environment.…

    • 512 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    As far back as I can remember, reading has always been a tremendous part of my life. Growing up, my mother introduced reading as one of the most important skills I could learn. Throughout my childhood, my entire family constantly incorporated reading into my daily schedule by helping me complete word searches, reading books, or rehearsing the ABC’s. Every night before bed, my mother and I would read a page out of a children’s bible book called Blessings Every Day as opposed to the classic Green Eggs and Ham. Reading has taught me how to exercise my imagination, how to effectively communicate with others, and relieves my stress.…

    • 642 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    Wells Fargogo Case Study

    • 1061 Words
    • 5 Pages

    Wells Fargo has recently been in the spotlight recently for unethical behavior of employees, as well as socially irresponsible behavior at the corporate level. It was recently disclosed that Wells Fargo employees opened up millions of fraudulent accounts, both for banking and credit cards, in the names of unsuspecting customers (Bryan, 2016a). These accounts were opened without explicit consent of the customers involved so that sales goals could be met. Sales goals were attached to incentives for employees, so motivation was provided to employees that had the means to commit these fraudulent actions. Soon after these revelations came to the public’s attention, it was also discovered that Wells Fargo was violating laws and regulations regarding…

    • 1061 Words
    • 5 Pages
    Superior Essays
  • Great Essays

    Communication is an imperative component of the society and any organization. The success of any entity is dependent on effective communication and thus its importance is demonstrated by the efficiency of daily operations. Therefore, the importance of effective communication cannot be underestimated and lack of poses an adverse impact on the professional and personal life of an individual as well as an organization. People in an organizational entity spend almost three-quarter of their time in interpersonal scenarios where they interact with subordinates and staff as well as receive instructions from the administration; thus, it is apparent that at the foundation of the problems characterizing organizations is poor communications. Hence, effective…

    • 1725 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    Communication shares ideas, thoughts and feeling with others. However, effective communication is contingent upon the context in which we live as well as the audience to whom we speak. For instance, communication has a huge role to play in the workplace as managers try to get the best out of employees. As managers soar to top management positions and roles change, many fail to upgrade communication skills. Personally, it is a place of isolation.…

    • 710 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    How important is effective communication in the workplace? Well, effective communication is extremely important to every situation that can arise in daily business operations. People must talk or coordinate with one another constantly to get an assignment done. People also must be active participants in the meeting rooms and conferences of their businesses. In every workplace, communication is the key to high productivity and workplace satisfaction on the job.…

    • 1649 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    Communication is a process, which involves sharing of information between people through a continuous activity of speaking listening, and understanding. Or It is the giving receiving, or exchange of information opinions or ideas by writings, verbally, non-verbally visual means, or any combination of the three, so that the material communicated is completely understood by everyone concerned. Importance of communication Many writers have identified the advantages of good communication: 7) Leads to personal effectiveness. 8) Helps to network with people.…

    • 1595 Words
    • 7 Pages
    Improved Essays