The Importance Of Communication In Wells Fargo

965 Words 4 Pages
Even with the prestige that Wells Fargo holds being a collection specialist was emotionally draining for me and as a result I got a job at the Grand America Hotel and Resorts. The Grand America Hotel, an AAA Diamond Award-winning, Forbes Star property, is part of the Holding family portfolio of hotels and resorts. In addition to The Grand America, the Holding family properties include Sun Valley Resort in Sun Valley, Idaho (twice selected by readers of Ski magazine as the nation’s top ski facility); Snowbasin Ski Resort, located just outside Salt Lake City (site of the 2002 Olympic downhill and super-G races); The Westgate Hotel in San Diego (named to the 2008 “Travel + Leisure 500,” the 500 best resorts and hotels in the world); The …show more content…
I work in the Reservations Department. My job title includes making reservations for guest coming in for personal or business stay. I also take care of guest who confirms reservations through third party booking such as: Expedia, Orbitz, Priceline etc. I have learned that communication plays a big role in my job title. Communication is the key to success, without communication this company would lack the hotel star ratings. Communication is used throughout everyone’s lifetime so it is very important. According to the English dictionary communication is the act or an instance of communicating; the imparting or exchange of information, ideas, or feelings. In the reservation department, when I am speaking with a client, I must speak clearly and confident with the information that I will be providing to them. This will cause them to trust you that they’ll be taken care of and will also prevent you from repeating yourself and losing the connection with our clients. A quote is found in our reservation department reads, “The basic building block of good, communication is the feeling that every human being is unique and of value.” author …show more content…
Networking can be define as the exchange of information or services among individuals, groups, or institution; specifically, the cultivation of productive relationships for employment or business. The value of networking in the workplace, gives you the opportunity to assist individuals and have that connection with those higher up in the company. There’s a saying, “It’s not what you know. It’s who you know”. I feel that somewhat is correct. Being knowledgeable and educated is great but adding who you know in the company and performing your best in the mixture is a foot in the door. For an example, when a client calls to make a reservation for a small group booking, I would provide our best rates, but also I would inform my client that if you book a much larger group for their stay, there is an option to get a better discounted rate. They would accept because who wouldn’t want a discount for their business. I would contact our Sales Managers and let them know I was able to confirm a potential client to make a large booking for our hotel and they will take care of the rest. Now that our sales managers see my ability to help get a large sale, if a position was to come across for sales, they would remember my performance and put in a good word for

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