Personal Narrative: Haven House Internship

Great Essays
This internship has been quite a roller coaster for me. I interned at Haven House, located in Hammond, Indiana. Haven House is an emergency shelter and provider of services for victims of domestic violence and sexual assault. One of their purposes was to speak for the women who are silenced. My experience at Haven House was enjoyable and challenging at the same time. There was plenty of pressuring moments where I was confused and some situations were harder than the others. I learned so much from the staff, my supervisors, fellow interns, and even the clients. Haven House will always mean something to me, personally. My family’s background is dysfunctional. My father abused my mother for about 22 years. I was extremely close to my mother …show more content…
One of the first challenges I experienced was disrespectful callers. I never let it bother me because I could understand their frustration and stress with being homeless or in their current situation. There was one specific caller that was rude throughout the entire screening process. The second I answered the phone, she began yelling at me. At first, she refused to give me information. I had explained that this was a screening process and in order for us to assist her, I must have the information. She angrily agreed and continued to shout through the phone. Once I referred her to other shelters, she cursed me out and told me that she did not want to the other homes. I informed her there was nothing else we can do, she immediately hung up. The screening must have took 15 to 20 minutes. It was such a temper-testing experience. The second challenge I experienced was a provoking client inside the home. She was trying to intimidate the employees, interns, and other clients. I sat in her intake and she was being rude as soon as I stepped inside the room. After a little while, she asked me to exit the room because I was biting my nails. I do admit, I have a bad habit of biting my nails but I did not know that some clients get angry because they think a nail-biter is biting because they are entertained. I left my supervisor that I was not entertained at all, it was simply a habit. She understood and told me to disregard the client but keep that in mind. The final challenge I experienced was my first client. My first client did not see me as an equal to the employees. She didn’t come to inform me of anything. She was apathetic towards me and a little before she left, she notified the case worker advocate that she did not see a point in speaking to me because I’m not important. It made me feel inferior but I could not show it. Instead, I informed my supervisor and told me that there will be plenty of clients with an

Related Documents

  • Improved Essays

    When I got home I told my boyfriend what all happened and he was furious. He is protective of my feelings and does not like it when I get upset. I decided after I talked with him that I wanted nothing to do with her (he did not sway me one way or another in my decision) until she got it together. I made the dreaded phone call and it went as well as I thought it would, so not good at all. She pointed the finger and went so far as to try to convince me that I know did or said things I did not do.…

    • 1691 Words
    • 7 Pages
    Improved Essays
  • Superior Essays

    Analysis Of EEOC Vs. Federal Express

    • 2298 Words
    • 10 Pages
    • 10 Works Cited

    Federal Express (1995). A courier was harassed by a customer on her route. The customer made such comments as saying she looked better without any clothes on and repeatedly asked her out on dates. She brought this issue up with her supervisor who wrote to the customer asking him to refrain from ?any future conduct that could be perceived as offensive or intimidating?. The harassment continued and the whole building, not just the tenant was taken away from her route.…

    • 2298 Words
    • 10 Pages
    • 10 Works Cited
    Superior Essays
  • Improved Essays

    She did not take care of herself or treat at right way. Anna was shy and barely expressed own views. At her job, she didn’t show her success at writing and did only typical work, like answered the phone or brought coffee. People could make fun of her and she never responded something back. Once she gave her writing to her boss and he said “Nobody will ever publish it!!!…

    • 1081 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    She already knew that but either way I should not have said that and that was very unprofessional of me and I realized my mistake and deleted the post minutes after. Unfortunately one of my coworkers did see and said something to me and I admitted my mistake and told her that I realized it wasn’t the right thing to do and I deleted it and it will not happen…

    • 817 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    However, being that day I wasn’t planning on going out so I decide to clean and enjoy my day off I had. I have told her I would not be able to accompany her because I was in the middle of cleaning and doing the things I needed to get done, yet hoping she would understand. Well I hoped wrong. Different from what she was expecting, she had attack me with this huge lecture! I didn’t even know where it had came from.…

    • 989 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    Narrative Dearly Beloved

    • 1290 Words
    • 6 Pages

    We had a long conversation and I couldn't approach you because your girlfriend was over at the time. We ending up receiving texts from each other and proceeded about the problem. I was too overprotective, I didn't want anyone else to have you, I couldn't move on because my eyes we're on you. We got back on good terms then we fell apart again. You were happy then got hurt but I stayed by your side till the end and we started to…

    • 1290 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    I later attempted to approach Monica again in a professional manner and Monica continued to refuse to go in the medication room with me to talk but proceeded to yell at me at the nurse’s station making several accusation that were untrue. She then went down short hall to the nurse Christine who was giving report to Mary Rudolph and said “now she’s yelling at me again”. I then stated to Monica that I am not yelling and at this point Monica…

    • 1219 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    For this reason, I gave her one job which was to change the garbage in each of the rooms including the bathrooms. She immediately refused and started giving me an attitude, which angered me because the job I assigned her was the simplest out of everyone. We ended up engaging in a very loud argument, which caused my mom to intervene. Rather than resolve the conflict, my mom added fuel to this argument by defending my sister. This ended up changing the conflict towards her, and because I rarely engage in a confrontal argument, all of the negativity I kept inside of me exploded.…

    • 1219 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    To begin with, Chillingworth tricked Hester into marrying him, and she voiced her opinion that she did not love him, and never would. She said she would never do those things with him. The book says, “Thou knowest,” said Hester,- for, depressed as she was, she could not endure this last quiet stab at the token of her shame,- “thou knowest that I was frank with thee. I felt no love, nor feigned any.” (Hawthorn 62) 'He knew I didn't love him, and I told him I wouldn't start to love him either.' is what that means.…

    • 366 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    I didn’t know what to do or how to handle my sadness so I did what I thought was good/right for me. And so when I started to open up and get back to the old me, I told some friends, what I was going through. And I made them swear to never tell ANYONE! But one person told, and I still don't know who, or how I feel about it. But they told a teacher, and she told a consolers and they told my mom, and that was one thing I never wanted to put her through.…

    • 840 Words
    • 4 Pages
    Improved Essays

Related Topics