Importance Of Motivation In The Hospitality Industry

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Register to read the introduction… All of these needs are more common and important for working environment for example: social needs - the organizations have to provide opportunities for their employees to satisfy every social need like company sports and social facilities or security needs – every person wants to work in a health and safety environment and to feel secure on his working place (Fincham 2005). Maslow in his work is describing that when a lower need of a person is already satisfied it does not acts like a strong motivator anymore (Mullins 2007). That is why managers has to aim only at the unsatisfied needs of their employees and that like a ladder is going to make them climb higher and higher seeking the next level of needs that has to be satisfied (Mullins 2007). Due to that factor an already satisfied need can be no longer a motivativator to the employee, because it is no longer a boost to his productivity and it is no longer a subject of his needs. But if a lower need is not satisfied, satisfying a higher level need will not be also an effective motivator (Mullins 2007). Maslow suggest that people might not satisfied fully all of their needs and move to another, for example: – ‘’typically people might satisfy 85% of their physiological and safety needs, 70% of their social needs, 40% of their self-esteem needs but only 10% of their self-actualisation needs’’ (R. Fincham, 2005, Principles of Organizational Behaviour, 4ed, p.196). From observation of the Hilton Hotel there are people who work as a waitress or waiter for 5 years. They explained that there are a lot of positive things in this job - they feel satisfied from their work, feel safety and secured and (love) have a good relationship with all of their colleges, but the only one negative thing is that they are servicing personnel and …show more content…
For example Saunders claims that despite the time that has passed, Maslow’s theory continue to be unquestionable (Mullins 2007). He explained that a prehistoric man was satisfying the physiological safety needs (his lowest needs) like - shelter in a cave and set up a fire (Saunders 2003) or ‘’when a Buddhist achieves a state of nirvana, she is satisfying the fifth and highest- self-actualisation…’’(Saunders, 01 June 2003) Now days we can say that the cave is our home with everything which is need for a good life, but the truth is that when a person have enough to feed, clothe and house, his money become a low-level motivator (Saunders 2003) In that way ‘’the dash for cash is soon replaced by the desire for recognition, status and ultimately (although Maslow reckoned that a lot of us never get this far) the need to express yourself through your work’’ (Saunders, 01 June

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