Customer Service Importance

Improved Essays
We all know the importance of a good customer service. If you are a business, big or small, online or offline, a good customer service is expected of you. Aside from the good quality of product or service that you are offering your consumers or clients, how can you expect your customers to be loyal to you if you do not accommodate them when they need you. If you have a business, your service doesn't just stop after you have handed your product and payment has been made. Business doesn't just stop there. You customers will return to you and purchase even more if your products are good and if you give them a good customer service, they will become loyal to you even more. And this mean more sales on your part.

What is truly the secret when it
…show more content…
It is your duty not only to know that problem and develop a solution but also to understand what your customers are going to through and relate to them. Frustration is an emotion, same as anger and disappointment. These are the most common emotions that a human feels when their needs are not being met. There are some people who have a very low tolerance when it comes to disappointments and as a business offering a customer service, you have to know and be prepared in dealing with them. Go beyond in simply delivering your services and create a strong bond with your customers. Think about what they feel at the moment. It will be helpful if you will going to put yourself into their situation. Win them over and over again by knowing what makes them tick and …show more content…
All people have dignity and customers are being sensitive then it comes to being treated unfairly. If you are a company owner, make sure that treating customers with dignity is one of the top priority of your company. There are so many customer service agents and representative that fail to see the importance of this. Many are rude, impatient, sarcastic and even acting out like bored. Acting this way will not solve any problem and will result to another customer complaint. When a customer paid for a product, it is not actually the product but the overall service that a company can offer. Treat each and every customer as valuable and respect their

Related Documents

  • Improved Essays

    Setting standards like a certain number of good customer reviews, or checking in with customers can determine whether someone will receive a bonus. This is an effective way to make sure the sales staff are happy, and have the opportunity for more money if they achieve specific goals. This way the sales people’s focus will be on the customer relationships, thus helping achieve a good reputation once again. With the customer sales force structure approach, will provide the right incentives for the workers. If the sales staff were commissioned, the salesmen do anything they can to land a sale.…

    • 763 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Companies today value the concept of customer loyalty as it helps in meeting various types if business need in a unique way. Customer loyalty is important for achieving success in the business. Organisations emphasise on adopting key characteristics to ensure customer driven services so that they could sustain in the market. Besides maintaining quality of the product, it is also essential for the company to manage customer response and involvement to understand if they were happy with the product or services offered. Loyalty analysis hence is an important process.…

    • 2583 Words
    • 11 Pages
    Great Essays
  • Great Essays

    Customer has a greater effect in the promotion of a product. Loyal customer is an asset to the company. This is because they have a big influence in business marketing in a sense of that they can testify about the quality of the product as per based on their own experience, a convincing recommendation that has the highest possibility of influencing other people to buy and experience the product, easily justify the product price in correspondence to its value, being a product advocate by becoming a loyal user and promoter, and of course direct referrals and source of positive feedback. It is not only that the business makes a lot of money from the loyal customer through their purchases and the new recorded purchase from their friends, colleagues and family but also it greatly helps in its main operation that has been usually allotted a huge amount of budget and that is advertisement and customer service. The business saves a lot of money from advertisement through the actions made by the loyal customer especially the degree of influence of…

    • 1469 Words
    • 6 Pages
    Great Essays
  • Superior Essays

    Management Style Analysis

    • 3751 Words
    • 16 Pages

    The manager wants things done just like it’s told without any questions, says Jackson (2013). He includes this may make skilled workers full of ideas feel resentful. It can also make less skilled workers always rely on you for an answer, never developing their skills. As you can see this style can generate either a positive or a negative outcome. Autocratic management could lead to employees losing motivation because they have no say in what is happening in the company, they are not able to be innovative or intuitive.…

    • 3751 Words
    • 16 Pages
    Superior Essays
  • Superior Essays

    It also set of labels which the companies wants to be connected. The brand can show the primary characters about the product towards the customers. Benefits; The companies should be able to create the benefits of the brands. Customers always looks for the benefits towards the product while they are purchasing. It helps to improve the long term relationship with the customer if the brand able to benefit to customer.…

    • 1237 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Thus, to improve customer’s loyalty and satisfaction, marketers should improve the effectiveness of the brand/product, enhance brand appealing strategy, and impress their customer on how good is their products. Besides that, to maintain and build loyalty customers, marketers should focus on improving customer’s satisfaction by providing great customer service to them (AllBusiness, 2014). Provide good customer service means that going extra mile to meet their needs (AllBusiness, 2014). We should pay attention to the customer’s concern and complains and try to fulfil their needs and wants. If the company provide consistent level of service, keeping your word and being reliable, customers will easily build trust on the company.…

    • 964 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    From a business perspective, a part of customer service is to respect individuals and their differences such as race, religious, practices and personalities etc. Respect has to be a primary part of customer service because when serving people, one will come across diverse people andsituations. Part of being a customer service worker in any field, is being able to respect and be tolerant of others differences, while being able to meet the customers needs. In order to successfully deliver immaculate customer service, one must also be respectful by communicating politely and using manners. Respect is critical because essentially customers are who give owners the ability to stay in business.…

    • 2322 Words
    • 10 Pages
    Improved Essays
  • Improved Essays

    Opportunity insight selling also creates customer loyalty and good relationships which educate buyers and demonstrates the seller 's willingness to collaborate with the buyer. Getting the customer is the main goal and by presenting interaction insight selling techniques provide value in formulating a great idea and inspiring that "AHA! moments" that you need as the salesperson to create the interactions between seller and buyer. Moreover, you not only want to generate a sale, but you want to create a long-term relationship as the go to salesperson that helped produced an idea that inspired change that benefited the…

    • 716 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    This would profit personnel in building stronger accomplishments in achieving and selling successes. With this form of partnering style it would empower the adding of value to the company and increase prospective clients. I would try to keep in mind the influence that I have as a sales manager of those I supervise. I would emphasize, by frequent reminders, to the salespeople on the importance of customer relationships. How these relationships will benefit them as an individual, but Webb 3 also the benefits it will provide to the company.…

    • 720 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Hrm 531 Week 3 Assignment

    • 765 Words
    • 4 Pages

    Customer Satisfaction Ethics are an important part of a company’s success and taking care of the customers is a priority at Kroger. Employee who go out of their way to help customers will receive rewards for their kindness. Management have knowledge of who is going above and beyond through customer service satisfaction. Ninety Days Free of Customer Complaints There are very rare times that customers have something good to say about an employee. They most often speak up when something goes wrong or an employee is rude to them.…

    • 765 Words
    • 4 Pages
    Improved Essays