Customer Service Importance

1006 Words 5 Pages
We all know the importance of a good customer service. If you are a business, big or small, online or offline, a good customer service is expected of you. Aside from the good quality of product or service that you are offering your consumers or clients, how can you expect your customers to be loyal to you if you do not accommodate them when they need you. If you have a business, your service doesn't just stop after you have handed your product and payment has been made. Business doesn't just stop there. You customers will return to you and purchase even more if your products are good and if you give them a good customer service, they will become loyal to you even more. And this mean more sales on your part.

What is truly the secret when it
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It is your duty not only to know that problem and develop a solution but also to understand what your customers are going to through and relate to them. Frustration is an emotion, same as anger and disappointment. These are the most common emotions that a human feels when their needs are not being met. There are some people who have a very low tolerance when it comes to disappointments and as a business offering a customer service, you have to know and be prepared in dealing with them. Go beyond in simply delivering your services and create a strong bond with your customers. Think about what they feel at the moment. It will be helpful if you will going to put yourself into their situation. Win them over and over again by knowing what makes them tick and …show more content…
All people have dignity and customers are being sensitive then it comes to being treated unfairly. If you are a company owner, make sure that treating customers with dignity is one of the top priority of your company. There are so many customer service agents and representative that fail to see the importance of this. Many are rude, impatient, sarcastic and even acting out like bored. Acting this way will not solve any problem and will result to another customer complaint. When a customer paid for a product, it is not actually the product but the overall service that a company can offer. Treat each and every customer as valuable and respect their

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