There are studies related to mental care services and ethics, but most of them are peripheral (Ehlen, & Sprenger, 1998; Roohi, Asayesh, Abdollahi, & Abbasi, 2011). The main focus of healthcare field researchs are ethical problems (Radden, 2002), moral applications (Abma & Widdershoven, 2006) and guidelines for ethics (Koivisto Koivisto, Janhonen, Latvala, & Väisänen, 2001), but only from the perspective of the employees. Accordingly Chiu, Ching, Chun-Yu, Ching, Pi-Shan and Ching (2006) suggest that studies about patient satisfaction for medical staffs in terms of their ethical behavior may be conducted to gather insights about client concerns, needs, anticipations and complaints. The authors state that such kind of research would be helpful for identifying ethical problems in healthcare service organizations (Chiu et al., 2006). Accordingly, answering questions related to mental disability services is important to ensure the quality number of factors; among other important factors are, lives of PIDs – who are directly affected by the service, relatives’ satisfaction which are main evaluators of the service, emotional health of the employees – who are main sources of service,. However little is known about such ethical challenges as service quality evaluation gaps, impacts on employees, on PIDs and clients and its
There are studies related to mental care services and ethics, but most of them are peripheral (Ehlen, & Sprenger, 1998; Roohi, Asayesh, Abdollahi, & Abbasi, 2011). The main focus of healthcare field researchs are ethical problems (Radden, 2002), moral applications (Abma & Widdershoven, 2006) and guidelines for ethics (Koivisto Koivisto, Janhonen, Latvala, & Väisänen, 2001), but only from the perspective of the employees. Accordingly Chiu, Ching, Chun-Yu, Ching, Pi-Shan and Ching (2006) suggest that studies about patient satisfaction for medical staffs in terms of their ethical behavior may be conducted to gather insights about client concerns, needs, anticipations and complaints. The authors state that such kind of research would be helpful for identifying ethical problems in healthcare service organizations (Chiu et al., 2006). Accordingly, answering questions related to mental disability services is important to ensure the quality number of factors; among other important factors are, lives of PIDs – who are directly affected by the service, relatives’ satisfaction which are main evaluators of the service, emotional health of the employees – who are main sources of service,. However little is known about such ethical challenges as service quality evaluation gaps, impacts on employees, on PIDs and clients and its