Importance Of Commercial Hospitality

1981 Words 8 Pages
According to the Oxford English Dictionary, hospitality means “the reception and entertainment of guests, visitors or strangers with liberality and goodwill.” (Clayton W. Barrows, 2009). As we come to an end of hospitality, there are a number of aspects that we have learnt. I have broadened my thinking to consider the value of hospitality and what it is to be hospitable. Commercial hospitality focuses mainly on profit making but private and public hospitality do focus on the host and guest relationship. In a private or a public hospitality, the host might oblige on the guest by providing them with food or accommodation. For example, in earlier days, the travellers used to be businessmen or pilgrims and there were no hotels. So the travellers …show more content…
If the guests are related to the host, then there will be no issue of trust and the guests will make themselves feel comfortable and also they will be more reciprocative than strangers and the same would be for friends. This host and guest relationship would be informal. While in the case of people in need, it would be different. They might be strangers and so at first they may feel awkward, uncomfortable and unsafe. Therefore, the host would have to put in extra efforts to make the guest feel safe and secure. In a commercial hospitality environment, the host will have profit motive and there will be less reciprocity between the host and guest. As a manager I would try to make the guest feel comfortable and at the same time be formal and also have a profit motive. From a customer’s point of view, I wouldn’t like to be treated in an overfriendly manner. By this I mean if the manager comes and welcomes me with a hug or talks informally. That would make me very uncomfortable and though it might be a genuine gesture, I would assume that there is a motive behind it. Also I might take a decision of never going there again. The hospitality industry maybe booming at an alarming rate today, but it also faces a lot of issues simultaneously. As a future manager I will have to prepare myself to face cultural difference which is the most common issue in the hospitality industry. The workforce in the industry is known for cultural difference which also highly influences this industry. This includes the ethnic background, place of birth, education level, income level, sex, age and other components. The manager needs to understand the problems that will come his way and he should learn to deal it positively without getting frustrated. If I have to deal with workforce diversity, I will make sure that I try and reduce my communication barriers by using clear and simple

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