DMS is a retailer of durable and nondurable medical products in the United States. They have three major classifications of customers namely Cash & Carry, Government beneficiaries and Private Insurance. We disregarded the analysis for private insurance since the contribution of this segment is immaterial. The analysis will revolve around the first two types of customers.
At …show more content…
Given this, the company hired us, the external consultants, in order to provide alternatives that have the potential of solving the company’s problem.
Our goal is to answer the given question: How should the company comply with Federal regulations without adversely affecting its profit?
TOWS Analysis
The medical products supply industry’s external opportunities, external threats and Dynamic Medical Solutions’ strengths and weaknesses are presented in the table on the next page:
Table 1. TOWS Analysis
External Opportunities
External Threats
Growing trend of e-commerce
Presence of Business-to-Government (B2G) networks
Serving additional customer groups or market …show more content…
For this case, we summarized everything into 3 namely: (1) Raise selling prices of nutrition supplements and nondurable gloves charged to cash and carry customers such that these products will comply with the 120% rule, (2) reduce selling prices of nutrition supplements and nondurable gloves charged to government program customers, and (3) attempt to establish “good cause” using Customer Profitability Analysis.
The first alternative aims to adjust the price charged to cash & carry customers such that the 120% rule will be achieved. We recognized that adjusting the price for cash & carry customers will have an impact to the profit of the company, but the impact might not be adverse since sales from such customers is only 25% of the