Boeing Company Case Study Essay

1. Determine how the explosion in Internet technology and information systems has impacted e-commerce within the last decade.

The explosion in Internet technology has made purchasing very easy for the consumer via Internet-based communications. This allows buyers/shoppers to purchase almost anything over the Internet without leaving their home. This allows companies to eliminate the middleman by delivering goods directly to the consumer instead of having delivery trucks bring goods to the store. This way they are shipping directly from the warehouse. The consumer wins by shopping around at his fingertips and never leave their home, which is especially important during the holidays where you don’t have to put up with the traffic and the mayhem
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Provide an example of how an aircraft manufacturer uses EDI and explain its role in the firm.

Boeing, being an aircraft manufacturer, would use EDI to order parts from its suppliers because of the accuracy or timing of the delivery. For instance, if Boeing was producing a 757 on the production line and the last item to be installed was the 2 Pratt and Whitney PW2000 engines they could order them via EDI. This would save storage space at Boeing’s plant by ordering them when needed. This allows both companies to have the most timely and accurate information at their fingertips. It is a win-win for both companies.

5. Evaluate which customer service attribute would be most important to a company that supplies meals to an airline. Justify your answer.

The most important customer service attribute for airlines would be their food/meals. The customer may fly on this specific airline solely because of the food that is served. The vacation jetsetter probably does not care and brings a sandwich onboard but the meat and potatoes are with the business-flying sector. If you have a good product or meal in this case, provided by your reliable service provider, your chances of getting repeat customers are very good because you have exceeded their

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