• Empathy and Positive Regard: Based in the writings of Carl Rogers, these two principles go along with respect and effective listening skills. Empathy requires you to listen and understand the feelings and perspective of the client. Positive regard is an aspect of respect.
• Respect: No matter how peculiar, strange, disturbed, weird, or different from you that the client is, they must be treated with respect. Without this basic element, successful therapy is impossible. You do not have to like the client, or their values, or their behavior, but you must put your personal feelings aside and treat them with respect. The therapist must try to keep this principal in mind at all times in you want to be an effective counselor or therapist.
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Strong communication skills can also help you make a new person feel comfortable on the phone or via email. Sometimes you will need to refer people to other therapists or to a psychiatrist, and having a strong network of colleagues with whom you communicate can help you give those individuals the best referrals possible. People are also more likely to create a positive therapeutic relationship with a therapist who is a good communicator, as this can convey confidence and