1. Introduction
E-courier is a courier company based in United Kingdom which provides tracking feature. They provide same day delivery courier services. The courier can be tracked at the very stage it has been pick up till the time it is delivered. The company was founded by Tom Allason and Jay Bregman in the year 2003.
E-courier not only delivers couriers, but also delivers it within the time quoted with reliability and all above transparency.
2. Introduction to Information System
Data frameworks is the foundation of an association. Consistently work, correspondence, data social affair, and basic leadership all depend on data innovation (IT). The subject of data frameworks thinks about the utilizations made of ICT inside of human associations …show more content…
E-courier performs well to obtain the customer satisfaction, reduces the time and quality services. Business process can be seen as work flow.
6. Operations of ecourier
Technological information of the company like online banking, GPRS, tracking system, applications are available for live real time tracking information in which the customer gets account details and the real time signatures.
Online chat options are available for the users who have any queries. All the queries regarding any issue can be resolved by the representatives.
Online mode of payment is the gateway interface between the end users and E-courier. Saves time, which leads to transparency. Organisation has the records of genuine customers in their system. Online booking time is approximate 30 seconds
GPRS tracking system reduces the frustration of the customers and helps them to track their courier and get the estimated time of delivery.
Larry is smart for distributing the order on real time basis by forecasting the location, weather and traffic. It allocates the best possible route for pick up and delivery, he knows the location of …show more content…
Information System of Ecourier
Information system and technology plays vital role in business as it can lead to business success. The raw data converts into the information and then information gathering helps in decision making. The application of information technology in the business helps to attain the goal. Example, instant messages servers, email conformation and GPS system. Tom Allanson, CEO ecourier adopted the business intelligence that keeps recording the courier on real time basis. Orders that made from customers can be communicated electronically with the help of GPS enabled features.
Ecourier books the job 95% online so the company competes the rival companies in the market as they follow the phone dispatching service and could not be able to track the courier.
Ecourier now using ‘SeeWhy’ software to retrieve the previous details of the customers, history of bookings made by them. The information is sorted and saved in SeeWhy. This software is giving the software tool to the decision making process i.e. preferred location, vehicle type that are using and the type of courier.
SPSS dimensions survey is used for surveying the satisfaction level of the customers as most of the customers are not satisfied and were leaving it at the maximum of 12-14
E-courier is a courier company based in United Kingdom which provides tracking feature. They provide same day delivery courier services. The courier can be tracked at the very stage it has been pick up till the time it is delivered. The company was founded by Tom Allason and Jay Bregman in the year 2003.
E-courier not only delivers couriers, but also delivers it within the time quoted with reliability and all above transparency.
2. Introduction to Information System
Data frameworks is the foundation of an association. Consistently work, correspondence, data social affair, and basic leadership all depend on data innovation (IT). The subject of data frameworks thinks about the utilizations made of ICT inside of human associations …show more content…
E-courier performs well to obtain the customer satisfaction, reduces the time and quality services. Business process can be seen as work flow.
6. Operations of ecourier
Technological information of the company like online banking, GPRS, tracking system, applications are available for live real time tracking information in which the customer gets account details and the real time signatures.
Online chat options are available for the users who have any queries. All the queries regarding any issue can be resolved by the representatives.
Online mode of payment is the gateway interface between the end users and E-courier. Saves time, which leads to transparency. Organisation has the records of genuine customers in their system. Online booking time is approximate 30 seconds
GPRS tracking system reduces the frustration of the customers and helps them to track their courier and get the estimated time of delivery.
Larry is smart for distributing the order on real time basis by forecasting the location, weather and traffic. It allocates the best possible route for pick up and delivery, he knows the location of …show more content…
Information System of Ecourier
Information system and technology plays vital role in business as it can lead to business success. The raw data converts into the information and then information gathering helps in decision making. The application of information technology in the business helps to attain the goal. Example, instant messages servers, email conformation and GPS system. Tom Allanson, CEO ecourier adopted the business intelligence that keeps recording the courier on real time basis. Orders that made from customers can be communicated electronically with the help of GPS enabled features.
Ecourier books the job 95% online so the company competes the rival companies in the market as they follow the phone dispatching service and could not be able to track the courier.
Ecourier now using ‘SeeWhy’ software to retrieve the previous details of the customers, history of bookings made by them. The information is sorted and saved in SeeWhy. This software is giving the software tool to the decision making process i.e. preferred location, vehicle type that are using and the type of courier.
SPSS dimensions survey is used for surveying the satisfaction level of the customers as most of the customers are not satisfied and were leaving it at the maximum of 12-14