Itcm Case Study

1352 Words 6 Pages
1. IT Service Continuity Management:
ISCM ensures that the IT infrastructure and IT services can be restored within the specified time limits after a disaster has taken place. It also supports overall business continuity management (BCM), this process addresses business objectives. It analyses and manages risks to:
 Reduces risk to an acceptable level
 Develop plans for restoring business activities in case of disaster.

Issues that might be addressed because of ITSCM:
 When firms seem unable to move out of the planning stage and into actual implementation.
 Common costs associated with ITSCM are the expenses incurred from risk management and recovery arrangements.

ITIL supports the significance of (IT) service coherence and along these
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A few associations don't have a strong handle on the contrasts between Change Management and Release and Deployment or don't have a bona fide comprehension of what Release and Deployment is.
Change Management is characterized in the Service Transition phase.

5. Service Level Management
Service Level Management gives an extension between the IT service provider and the Business, working as a point of convergence for clients and the business in their dealings with the IT service provider. Through general contact and correspondence, SLM must speak to the IT service provider to the Business, and the Business to the IT service provider.

Issues that are raised due to Service Level Management:
Issue with service-based SLAs is who signs on behalf of the customer and who represent them. Having user groups with elected representatives or spokespersons is one solution. Issues relating to a particular customer or customer group, no matter what the service, are then covered by a customer-level SLA and all issues relating to a specific service for the customer or customer group are covered by a service-specific
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Problem Management is characterized in the Service Operation phase.

11. Capacity Management
ITIL capacity management is in charge of guaranteeing that sufficient capacity is accessible consistently to meet the concurred needs of the business in a financially savvy way. The capacity management process works intimately with service level management to guarantee that the business' requirements for capacity and execution can be met.
Issues that are raised due to Capacity Management:
With the arrival of managed services and readily-available cloud services, many in IT believe capacity planning doesn’t need to extend beyond a reactive nature.
Capacity management is characterized in the Service Design phase.

12. Event Management:
Event management can be connected to any part of service management that should be controlled and which can be computerized — from systems, servers, and applications the distance to ecological conditions like fire and smoke detection and security and intrusion detection.
Issues that are raised due to Event Management:
 Mistakes done in a simple process by not following the Standard of management

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