The steps were straight to the point. There were four categories I could choose from. They were Quick Close, Student Related Support, Employee Related Support, and Faculty Related Support. The one that I would use most often was the Quick Close option since it was mostly password resets and it was something simple to do. The other categories were anything that was related to the students, one that was related for only for the faculty members and lastly the employee related options. But sometimes there would be items that would cross over each sections. There was some times that I would have to log in tickets for individuals who was to reserve a lab or do a computer install. There was one time when me and my supervisor went to remove a computer from an office because the staff member call us and needed us to take it in to get it repaired. We went to the office, introduced ourselves to the front desk, safety remove it, and left the
The steps were straight to the point. There were four categories I could choose from. They were Quick Close, Student Related Support, Employee Related Support, and Faculty Related Support. The one that I would use most often was the Quick Close option since it was mostly password resets and it was something simple to do. The other categories were anything that was related to the students, one that was related for only for the faculty members and lastly the employee related options. But sometimes there would be items that would cross over each sections. There was some times that I would have to log in tickets for individuals who was to reserve a lab or do a computer install. There was one time when me and my supervisor went to remove a computer from an office because the staff member call us and needed us to take it in to get it repaired. We went to the office, introduced ourselves to the front desk, safety remove it, and left the