Hyatt Hotel Case Analysis

Improved Essays
Introduction:
Hyatt Hotels Corporation is a global hospitality company based in the US with headquarters in Chicago, Illinois. Hyatt is luxury hotel and resort group “with widely recognized, industry leading brands and a tradition of innovation developed more than fifty-year history.” .
Today Hyatt Hotels Corporation portfolio consists of “563 properties with 149,640 rooms.” The company operates through ten brands: Park Hyatt, Andaz, Hyatt, Grand Hyatt, Hyatt Regency, Hyatt Place, Hyatt House, Hyatt Ziva, Hyatt Zilara and Hyatt Regency Club. Hyatt manages, franchises, owns and develops Hyatt branded hotels, resorts, residential and vacation ownership properties around the world. The company’s hotels are strategically located in densely populated areas such as urban, airport, suburban and resort destinations.
Currently, the company has 45,000 full time employees working globally. For the fiscal year ended Dec 31, 2013, the revenue of the company was $4.184 billion with $207 million of net income. The net income has grown for 135% in comparison with the previous year. Hyatt is increasing its profitability in the face of relatively high competitiveness in the hospitality industry and, according to Business Traveller Asia-Pacific Travel Awards 2014 remains the Best Business Hotel Brand in the World. In 2014, the company
…show more content…
Creating unique culture inside the company is one of the primary goals of Hyatt’s management team. Engaging people internally to make them feel fortunate and satisfied on the workplace assists to make Hyatt successful - happy and satisfied employees are more likely to pay appropriate attention and “provide authentic hospitality” to the guests. Mission statement is focused on “people we touch every day” that makes it clear company treats carefully both employees and

Related Documents

  • Improved Essays

    Analysis Of Hotel. Com

    • 704 Words
    • 3 Pages

    From this marketing effort, Hotels.com can win the competitive power by more clicking. It’s directly ways for company to win more customers, set up brands and improve chance for success.…

    • 704 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    Business organization, whether large or small, function within given settings such as, economic, legal, technological, as well as, competitive environments that generate both positive , as well as, negative influences. These factors are constantly evolving at different rates, thus, they produce fluctuating demands for the products or services offered by the organization. Therefore, according to Tischler, (n.d.), these generally, consists of a macro-environment comprised of elements such as the economic, the technological, the legal aspects, while, the micro-environment revolves around competitive forces. Hilton Hotels retain a position as one of the global leaders in the hospitality field as a part of the Hilton Worldwide web ten styles of…

    • 1093 Words
    • 4 Pages
    Superior Essays
  • Improved Essays

    Introduction This paper will focus on the sustainable aspects of Marriott International, the issues this organization faces in its daily operations and with meeting ecological operations in around the world across all of their brands. Marriott International is an iconic brand within the hospitality and tourism industry that includes 18 brands with nearly 4,000 properties around the world (Marriott.com, 2015). Marriott Corporation (became Marriott International in 1993) was founded by J. Willard and Alice Marriott in 1927 when they started a small root beer stand in Washington D.C. which developed into a chain of family restaurants by 1932, and they opened their first motel in 1957 (Wikipedia, 2015). Tourism Operation Marriott are leaders in…

    • 1126 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    Four seasons is synonymous to providing high quality and personalized service. This has helped distinguish themselves in the industry and has become their competitive advantage and company value. Its mission is to be the world’s leading operator of luxury hotels. Four Seasons operating model is each property is a profit center. Furthermore, to achieve their objective they have set very high standards to achieve and maintain in each department.…

    • 2038 Words
    • 9 Pages
    Great Essays
  • Great Essays

    Summarize the relevant background information from the case. Company recognition and customer service awards are great evidence of success in quality. With the vision of “inspiring life’s most meaningful journeys”, Ritz-Carlton is recognized as one of the most prestigious hotels and resorts in the world (Marriott, 2016). As the first and only hotel company to win the Malcolm Baldrige National Quality Award, Ritz-Carlton employees take pride in their renowned customer service skills.…

    • 1435 Words
    • 6 Pages
    Great Essays
  • Great Essays

    New entrants can have impact on prices, costs, and the investment rates which are necessary to compete. Due to rapid globalization and economic growth of Indian market International hotel chains have recognized the opportunity and had expansion plans. Hotel chains like Marriott , Hilton, Starwood Hotels and Accor Hotels were already operating in India and had great expansion plans. New International hotels chains were also eying the market for their entry and expansion. There are possibilities of entry of non-hospitality background companies into hotel sector which can also be a threat.…

    • 1394 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Mercure luxury hotel is a hotel brand, which uses a marketing plan. A marketing plan refers to an outline used to guide the marketing process of an organization in order to help it achieve its marketing objectives (McDonald & Keegan, 2002). However, information gathered through SWOT, PESTLE, and TOWS analysis revealed deficiencies in various areas. Market Analysis SWOT analysis: This is a framework used for summarizing a situation and position of a company (Rao et al. 2008).…

    • 710 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Yotel Hotel Analysis

    • 1242 Words
    • 5 Pages

    BRIEF DESCRIPTION YOTEL is the revolutionary concept of hotel which is located inside the airport, such as Gatwick Airport South Terminal, Heathrow Airport Terminal 4, Amsterdam Airport Schiphol. The idea is a combination of first class airline travel with Japanese capsule hotel in order to create small but luxurious cabins. Yotel has “Green” Scheme to ensure they grow as a sustainable and environmentally friendly company, the purpose they situating Yotel inside the terminal building is to limits the carbon footprint of their customers since no transport needed to access the hotel. Moreover, Yotel has renewable energy certificates, they using high efficiency lighting system and heat recovery system, they avoid high carbon materials, use recyclable…

    • 1242 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Recommended Solutions For the purpose of maintaining the hotel business and gaining more revenue, it is crucial to reach guest satisfaction which is considered as the key reason to build the loyalty with the hotel guests. Thus, the first decision should be taken by the management is to instruct the hotel staff to achieve the guest’s perspective and handle it as the top priority. Therefore, the researcher sees that the following recommendations are so significance for achieving the hotel success: • Recruiting the qualified staff with having the right attitude and experts in hotel service.…

    • 821 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    Case Study Portman Hotel

    • 1964 Words
    • 8 Pages

    Lack of management involvement and motivation played a key downfall in the Portman Hotel. Management was over trusting in their belief that PVs were able to self-manage and self-motivate themselves. Also the PVs inability to move up, yet their broad job descriptions were a key to their high turnover rate. The concept shows that although this concept was popular in Asia, it doesn’t always “translate” to other cultures. Asia’s cultural differences, differences in costs, difference in labor systems, all played a role in their lack of initial success.…

    • 1964 Words
    • 8 Pages
    Superior Essays
  • Great Essays

    Swot Analysis Of W Hotel

    • 1532 Words
    • 7 Pages

    BACKGROUND OF W HOTELS W Hotels – is a luxury hotel chain owned by Marriott International that is generally marketed toward younger groups who are willing to stay in a hotel with an upscale lifestyle. Until July 2017, according the Annual Report 2014, W Hotels operates 52 hotels in 25 countries and is continuing to expand both nationally (i.e. the USA) and globally (e.g. Mumbai opening in 2019 and Egypt in 2020). W Hotels, was opened in 1998 with the W New York and used for alteration of one old hotel. Since then, the first few W hotels were primarily conversions of existing hotels already within the Starwood group and the W enlarged its number of flagship properties rapidly in the United States over the next decade and is now concentrating…

    • 1532 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    There is no doubt about how well Marriott values its employees. Their policies and retention rates speak for themselves. Job satisfaction: This plays a vital role as it encourages a positive atmosphere and keeps employees emotionally connected to their tasks. A positive work environment also allows for employees to be attached, both physically and emotionally, to their jobs which ensure optimum levels of job satisfaction. It is a proven fact that employees who have attachments to their respective companies yield top quality results.…

    • 1046 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    6. COMPETITORS As stated above Hilton has 4 direct competitors in their industry. These competitors are Starwood Hotels, Choice Hotels International, Marriott Hotels, and InterContinental Hotels. These 5 major hotel brands are all very competitive since no group has more than a 20% market share.…

    • 1959 Words
    • 8 Pages
    Great Essays
  • Improved Essays

    The Marriott International merger with Starwood Hotels and Resorts created the world’s largest lodging company in the world with 5,700 hotels and resorts in more than 100 countries, 1.1 million rooms and a new portfolio of brands.…

    • 1241 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Do you enjoy working with people and performing tasks that involves planning, leading and organizing? Would you like to work in one of the biggest industries in the world and help to ensure that other people enjoy their leisure time. Would you like the type of degree that can potentially lead to many different career choices? If so, a Hospitality Management degree is one of the few degrees that can enable you to work virtually anywhere and everywhere. Hospitality is an exciting and competitive industry where hard work and dedication can really pay off.…

    • 1000 Words
    • 4 Pages
    Improved Essays