Hyatt Hotel Case Analysis

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Introduction:
Hyatt Hotels Corporation is a global hospitality company based in the US with headquarters in Chicago, Illinois. Hyatt is luxury hotel and resort group “with widely recognized, industry leading brands and a tradition of innovation developed more than fifty-year history.” .
Today Hyatt Hotels Corporation portfolio consists of “563 properties with 149,640 rooms.” The company operates through ten brands: Park Hyatt, Andaz, Hyatt, Grand Hyatt, Hyatt Regency, Hyatt Place, Hyatt House, Hyatt Ziva, Hyatt Zilara and Hyatt Regency Club. Hyatt manages, franchises, owns and develops Hyatt branded hotels, resorts, residential and vacation ownership properties around the world. The company’s hotels are strategically located in densely populated areas such as urban, airport, suburban and resort destinations.
Currently, the company has 45,000 full time employees working globally. For the fiscal year ended Dec 31, 2013, the revenue of the company was $4.184 billion with $207 million of net income. The net income has grown for 135% in comparison with the previous year. Hyatt is increasing its profitability in the face of relatively high competitiveness in the hospitality industry and, according to Business Traveller Asia-Pacific Travel Awards 2014 remains the Best Business Hotel Brand in the World. In 2014, the company
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Creating unique culture inside the company is one of the primary goals of Hyatt’s management team. Engaging people internally to make them feel fortunate and satisfied on the workplace assists to make Hyatt successful - happy and satisfied employees are more likely to pay appropriate attention and “provide authentic hospitality” to the guests. Mission statement is focused on “people we touch every day” that makes it clear company treats carefully both employees and

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