Hyatt Mission Statement

Superior Essays
Hyatt Corporation is one of the leading hotel companies in the United States. Hyatt was founded in 1957 by Jay Pritzker and his brother Donald Pritzker, when they came from Ukraine. In 1957, Jay Pritzker bought a small motel in Los Angeles International Airport named Hyatt House. Jay Pritzker grew into a chain of six hotels. As time went by, Hyatt expanded to over 87 hotels and 16 resorts. Hyatt Corporation have over 47,000 employees. Pritzker brother’s vision was to reflect the culture of the local areas. Also, they provided numerous activities in the hotel for the guest delight.
In October 23, 1986, the Hyatt Corporation developed a new facility at the Dallas/Fort Worth Airport. Hyatt Regency DFW offers a balance of business and convention
…show more content…
They have two main goals. The first goal is to lead. What the company means with leading is to; look and listing, evaluate, act and design with the only purpose of making the best of the hotel. The second and main goal is the five service essentials; Greet every guest with a smile, Use the guest name at every opportunity, Provide quick and efficient service, Offer assistance and provide options and Thank the guest and invite them back. The business goals is to be the most preferred brand in each customer segment that we serve for our associates, guests and …show more content…
The address of this hotel is 2337 South International Parkway DFW airport, Texas. The ticker symbol or better know stock symbol is H. Hyatt DFW has 275 full and part time employees. The employee turn over of the hotel is 72%. The occupancy rate depends on forecasted, a typical day at the housekeeping area is seven housekeepers and two managers. During the night they normally four housekeepers and one manager. The hotel occupancy rate change daily. The hotel main revenue is the conventions and groups activities, with a 55% of the business. The guest normally spends around $400 on a 1.5 night average. Important revenue is the individual business traveler, with a 44% of the business. They spend over $250 on a 1.5 night average. Vacation and leisure purposes are only the 5% of the business, spending around $150 on a 1.5 night

Related Documents

  • Great Essays

    1. To Four Seasons, what does ‘delivering consistently exceptional service’ mean? Example answer (you do not need to answer this question). For Four Seasons, that meant providing high-quality, truly personalized service to enable guests to maximize the value of their time, however the guest defined doing so. 2.…

    • 1660 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    The mission statement of the Tennessee Department of Safety and Homeland Security, which is the statement, which is used as a way of communicating the purpose of the organization is as follows: Mission Statement To serve, secure, and protect the people of Tennessee ("Tennessee Department of Safety and Homeland Security Mission Statement," 2014). The Tennessee Department of Safety and Homeland Security currently doesn’t have an official goals or value statement. Employees of the State of Tennessee are expected to act in a manner that will enhance the name, service and general impression of the State in the eyes of the general public. This Code of Conduct provides general rules of conduct based on fundamental ethical principles.…

    • 945 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Launching a boutique hotel in Savannah, GA is a great idea but to get the right financing behind it, Hotel Vertu’s Marketing and…

    • 1297 Words
    • 6 Pages
    Great Essays
  • Superior Essays

    Portman Hotel Case Study

    • 1525 Words
    • 6 Pages

    Every aspect of the hotel would borrow elements from the Asian culture, including not only its architecture but also the way that it runs its day to day operations (Heckscher, 1986). Its business goals were “to build a company providing high quality at affordable rates and to do this quickly and against strong competition” (Heckscher, 1986). Their goals were threefold, (1) they wanted to bring a new standard of quality, (2) they wanted their guests to have more than a normal…

    • 1525 Words
    • 6 Pages
    Superior Essays
  • Great Essays

    Verizon Mission Statement

    • 1464 Words
    • 6 Pages

    Company Overview Verizon Communications is a rather young company compared to most of its competitors. It was created in 2000 in its current form, although its origins can be tracked back to 1984 when AT&T was split up from one large service provider and equipment maker into eight regional companies. With the introduction of consumer wireless communications technology in 1995 and accompanying regulations, companies started to merge and form partnerships. One such merger was between NYNEX and Bell Atlantic. This in turn resulted in the launch of Verizon Communications in 2000 when Bell Atlantic merged with GTE communications and Verizon Wireless, with a deal with French company Vodafone in 2002.…

    • 1464 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Introduction This paper will focus on the sustainable aspects of Marriott International, the issues this organization faces in its daily operations and with meeting ecological operations in around the world across all of their brands. Marriott International is an iconic brand within the hospitality and tourism industry that includes 18 brands with nearly 4,000 properties around the world (Marriott.com, 2015). Marriott Corporation (became Marriott International in 1993) was founded by J. Willard and Alice Marriott in 1927 when they started a small root beer stand in Washington D.C. which developed into a chain of family restaurants by 1932, and they opened their first motel in 1957 (Wikipedia, 2015). Tourism Operation Marriott are leaders in…

    • 1126 Words
    • 5 Pages
    Improved Essays
  • Superior Essays

    Coach Inc. is a top merchant in purses for both female and male. Coach Inc. began in 1941 in the United States. Coach Inc. is an extremely admired business that is recognized for creating and marketing purses in conjunction with other creations at a cost that is considerably lower than other handbag manufacturers. Certainly, although a purse retailing for $128 may seem to be quite expensive, but it is a bargain when compared to a Dolce and Gabbana purse costing upwards of $1,695. Coach Inc. has prospered by using the strategy of producing products that are “accessible luxury,” attractive to the segment that would usually not purchase high-dollar items and selling them at a reasonable price and maintaining great quality.…

    • 1064 Words
    • 4 Pages
    Superior Essays
  • Great Essays

    Summarize the relevant background information from the case. Company recognition and customer service awards are great evidence of success in quality. With the vision of “inspiring life’s most meaningful journeys”, Ritz-Carlton is recognized as one of the most prestigious hotels and resorts in the world (Marriott, 2016). As the first and only hotel company to win the Malcolm Baldrige National Quality Award, Ritz-Carlton employees take pride in their renowned customer service skills.…

    • 1435 Words
    • 6 Pages
    Great Essays
  • Superior Essays

    Maverick tried to increase the financial yield, to stimulate the performance of hotel’s managers, to retain 100% of the existing franchisees and boost their portfolio to meet the goal of managing 65 hotels with total revenue $225 million by 2001. Maverick’s BSC and its bonus plan was a great step; however, there were a few issues in implementing this tool: • BSC applied on part of Maverick Lodging’s structure – hotels’ managers. Regional managers & top management are excluded; Top management’s role was to set the goals & objectives. BSC was a reflection of top management thoughts only, and hotels’ managers had to implement the BSC. Also, hotels’ managers have no control in determining their hotel’s budget.…

    • 1100 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Mercure luxury hotel is a hotel brand, which uses a marketing plan. A marketing plan refers to an outline used to guide the marketing process of an organization in order to help it achieve its marketing objectives (McDonald & Keegan, 2002). However, information gathered through SWOT, PESTLE, and TOWS analysis revealed deficiencies in various areas. Market Analysis SWOT analysis: This is a framework used for summarizing a situation and position of a company (Rao et al. 2008).…

    • 710 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Tnz Marketing Objectives

    • 947 Words
    • 4 Pages

    Question 2D- The marketing objectives state what the marketing objective is expected to achieve. Organisations can use marketing objectives to measure the success or failure of marketing activities. To have a successful marketing objective, it needs to be specific, measurable, achievable, and realistic and time specific, also they should be consistent with the organisation’s mission and corporate objectives. Some of the objectives that TNZ found were the following: there are two main objectives, develop destination NZ as a world as a word-class visitor experience.…

    • 947 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Recommended Solutions For the purpose of maintaining the hotel business and gaining more revenue, it is crucial to reach guest satisfaction which is considered as the key reason to build the loyalty with the hotel guests. Thus, the first decision should be taken by the management is to instruct the hotel staff to achieve the guest’s perspective and handle it as the top priority. Therefore, the researcher sees that the following recommendations are so significance for achieving the hotel success: • Recruiting the qualified staff with having the right attitude and experts in hotel service.…

    • 821 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    Case Study Portman Hotel

    • 1964 Words
    • 8 Pages

    ACTION PLAN 5. What changes will you propose to approach the problems? I would make big changes to the PV system. To start, I would make the PV team size 3 people, with each team responsible for cleaning 12 rooms and each team would have 1 team leader. The same team that has the first floor will also clean the top floor (still totaling 12 rooms).…

    • 1964 Words
    • 8 Pages
    Superior Essays
  • Improved Essays

    This company has more than 150 million guests for each year and also a global hospitality with the large brand portfolio in Asia Pacific and in the world ((Intercontinental Shenzhen…

    • 787 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Creating a strong business layout is the first step towards success in your business venture. From obtaining funding to hiring personnel to planning for expansion, a business plan can be your information for keeping your business on track. Your business plan can preserve you focused on your desires and keep you shifting ahead when confronted with obstacles. Communication is one of the key functions of a business plan.…

    • 1023 Words
    • 5 Pages
    Improved Essays