The commitment to provide quality services to clients with special needs is typically imbedded within a human service agency’s literature, philosophy, and promise to recipients and funding sources. In adult services, delivery of services is largely in trusted to direct-care staff, they are often responsible for reviewing, explaining and implementing both behavioral and skill development interventions with those they support. As human service agencies grow and needs are multiplied, lead, supervisory, and/or pyramidal roles are created to help alleviate part of management and training responsibilities, which traditionally fall on behavior analysts, managers or supervisors. As opportunities arise, agencies often promote direct-care into these
