I am so glad to have you in the clinic! Thanks for the work you have done the past 4 weeks! Now, it is your turn to take the reins! Finally chances to put into place all of those wonderful things you learned in college! Much to your surprise, your first morning on your own and you walk into the following situation:
1. 2 nurses failed to show up for work without calling
2. Patient files are not properly stored; stacks are strewn throughout the office with identifying patient information exposed
3. Your front desk assistant is texting while checking-in patients and allowing the office phones to go unanswered
4. Reports are left on your desk by the previous manager, marked “URGENT”. You picked them up and notice that they are the financial reports for the past 3 quarters
It’s my first day managing and I have multiple situations going on. I …show more content…
I need to determine if the data in the reports affect patient care or the workflow for that day. Waiting to handle this situation until later in my day seems logical considering the previous manager did not address the issue directly with me before leaving. The reports are financial reports for the past 3 quarters and the sense of urgency around this task will have to be revisited and handled appropriately. For example, if billing needs me to go through the reports to pin point claims that were denied for the last 3 months, correcting employees’ mistakes, I would have to work with billing to get a new deadline date. Collaboration between myself and who requested review of these reports is key because, as a new manager, coming into a situation where the previous manager did not follow through correctly, I would need time to properly address all issues within the reporting. In the end, prioritizing is crucial because, as a practice manager, a level head helps prevent chaos and our practice will be easier to
1. 2 nurses failed to show up for work without calling
2. Patient files are not properly stored; stacks are strewn throughout the office with identifying patient information exposed
3. Your front desk assistant is texting while checking-in patients and allowing the office phones to go unanswered
4. Reports are left on your desk by the previous manager, marked “URGENT”. You picked them up and notice that they are the financial reports for the past 3 quarters
It’s my first day managing and I have multiple situations going on. I …show more content…
I need to determine if the data in the reports affect patient care or the workflow for that day. Waiting to handle this situation until later in my day seems logical considering the previous manager did not address the issue directly with me before leaving. The reports are financial reports for the past 3 quarters and the sense of urgency around this task will have to be revisited and handled appropriately. For example, if billing needs me to go through the reports to pin point claims that were denied for the last 3 months, correcting employees’ mistakes, I would have to work with billing to get a new deadline date. Collaboration between myself and who requested review of these reports is key because, as a new manager, coming into a situation where the previous manager did not follow through correctly, I would need time to properly address all issues within the reporting. In the end, prioritizing is crucial because, as a practice manager, a level head helps prevent chaos and our practice will be easier to