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Hrm/531 Week 1 Group Training Activities

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LEARNING ACTIVITIES Week 1- Group Training
Activity #1: Customer Service/Interpersonal Training
Monday-Tuesday Length: 8 hours
Classroom lecture, Informal training, Handouts
Materials Needed: Paper, pens, PPT slides, projector, sample scenario exercises

Process: Break participants into two groups of five people. One group will be the customer and the other group will be the employee. There will be 5 scenario based exercises that each group will act out. Ask participants to choose which 5-7 stakeholders should be on the steering committee. After each scenario, we will discuss the choices made by the employee.
Key Messages
This Lesson Plan will help the employees know the importance of being understanding and apply a behavior

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