The manager of operations must give up some of his control over personnel and equipment in order for the entire company to thrive. The manager of operations should divide his personnel between the other departments to lessen his day to day requirements and let other manager’s help carry the operational load. The two supervisors of writing and procedures should be reassigned from reporting to the assistant director to the manager of operations. These are experienced professionals and can operate nearly independent and closely with the manager of operations. This will also put them closer in relation to those that have input into the policies and procedures they create. The assistant directors’ position will be designated the customer service department with customer service representatives moved internally from employees that already know the workings of the company. The secretary pool will be split up with each functional manager getting a dedicated assistant. This will eliminate the loyalty issues and also help to ease the transition to a new …show more content…
A more project oriented and balanced structure will allow the teams to add value and maintain control with flexibility. It will improve customer service by designating a customer service department that will have clear guidance on who is overseeing specific projects and departments. This will not be easy but once in place will provide stability which is badly needed. Below is a diagram of a proposed new balanced matrix structure for the company. This is just an initial proposed design and the final structure will need to be planned and researched