Supportive organizational context- Employees have stated that they do not have enough resources to complete contracts. It is unclear what current reward systems are in place. Specific tasks that the teams conduct for each project is not clear.
Team Structure- Lawson has stated that a leadership role void needs to be filled. There are deadlines for certain projects but there does not seem to be overall team goals. The norms currently practiced seem to be negative attitudes.
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Organizational mirror technique- The case states that Nancy and Guy did not like the fact that Larry Gamble was hired on as a Group manager because he was not hired from a top firm and he did not have an MBA from a top school but this information is not explicitly revealed to the team. By having the happy hour group participate in the fishbowl, the Financial Services Group as a whole may have a better understanding of why they think so negatively and also a better understanding of the purpose the group has in mind. Also, the case does not state that happy hour group is aware of their negativity, the happy hour group can be made aware of their colleagues ' feelings after listening to other group members in the