Interpersonal skills are valuable in everyday life and in business. There is a wide difference between people in their mastery of interpersonal skills. However, the assumption is that each skill can be learned and developed by everyone if they make the necessary effort. In this paper we will discover how these 7 interpersonal skills can be adjusted and even learned over time.
Keywords: Interpersonal Skills, listening, assertiveness, negotiation, feedback, persuasion, interviewing, coaching
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Interpersonal Skills in Business Management
Interpersonal skills are valuable in everyday life and in business. There is a wide
difference between people in their mastery of interpersonal skills. However, the
assumption is that each …show more content…
The first interpersonal skill we will explore is Listening. The definition of listening is "
take notice of a s act on what someone says, respond to advise or a request. Make an
effort to hear something" (Merrian-Webster, 2016). There are many websites assisting
in improving the skill of listening but the one that I found most beneficial was the Forbes
Magazine "6 Ways Effective Listening Can Make you a better Leader" written by Glenn
Llopis. The 6 ways to be more effective in listening are "1-shows that you care, 2-
engages yourself, 3-be empathetic, 4-don 't judge others, 5-be expansively mindful, 6-
don 't interrupt" (Llopis, 2013). These skills can be improved by concentrating on the 6-
methods. Listening in the business world allow management to understand and
reciprocate a response to employees and betters the business overall dynamic.
The second interpersonal skill we will explore is assertiveness. The definition of
assertiveness is "confident in behavior, disposed to or characterized by bold or confident
statement and behavior" (Merrian-Webster, 2016). The best helpful article I found online
was an article published by Dr. Shannon Reece on her article 21 ways women can …show more content…
The definition of
negotiation is a "formal discussion between people who are trying to reach an
agreement" (Merrian-Webster, 2016). Forbes magazine cover this issue in December
issue of 2013, in the article entitled " Six Surprising Negotiation Tactics that get you best
deal." In this article they explore the six main key concepts of negotiating. "1-share
Information, 2-Rank Order your Priorities, 3-Go in knowing your target price and your
walk away terms, 4-Make the first offer, 5-Don 't counter too low, 6-counter offers make
both parties satisfied" (Hedges, 2013). Negotiation plays a vital role in business from
your wage, to the product sold or bought the amount is negotiated. Also resolving
issues sometime need negotiation between employees, supervisors, managers, and
union.
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The fourth interpersonal skill we will explore is feedback. The definition of feedback
is "...helpful information or crisizism that is given to someone to say what can be done to
improve a performance, product, etc..." (Merrian-Webster , 2016). In my research of this
there were several helpful articles but one that help harness the skill of feedback.
Keywords: Interpersonal Skills, listening, assertiveness, negotiation, feedback, persuasion, interviewing, coaching
3
Interpersonal Skills in Business Management
Interpersonal skills are valuable in everyday life and in business. There is a wide
difference between people in their mastery of interpersonal skills. However, the
assumption is that each …show more content…
The first interpersonal skill we will explore is Listening. The definition of listening is "
take notice of a s act on what someone says, respond to advise or a request. Make an
effort to hear something" (Merrian-Webster, 2016). There are many websites assisting
in improving the skill of listening but the one that I found most beneficial was the Forbes
Magazine "6 Ways Effective Listening Can Make you a better Leader" written by Glenn
Llopis. The 6 ways to be more effective in listening are "1-shows that you care, 2-
engages yourself, 3-be empathetic, 4-don 't judge others, 5-be expansively mindful, 6-
don 't interrupt" (Llopis, 2013). These skills can be improved by concentrating on the 6-
methods. Listening in the business world allow management to understand and
reciprocate a response to employees and betters the business overall dynamic.
The second interpersonal skill we will explore is assertiveness. The definition of
assertiveness is "confident in behavior, disposed to or characterized by bold or confident
statement and behavior" (Merrian-Webster, 2016). The best helpful article I found online
was an article published by Dr. Shannon Reece on her article 21 ways women can …show more content…
The definition of
negotiation is a "formal discussion between people who are trying to reach an
agreement" (Merrian-Webster, 2016). Forbes magazine cover this issue in December
issue of 2013, in the article entitled " Six Surprising Negotiation Tactics that get you best
deal." In this article they explore the six main key concepts of negotiating. "1-share
Information, 2-Rank Order your Priorities, 3-Go in knowing your target price and your
walk away terms, 4-Make the first offer, 5-Don 't counter too low, 6-counter offers make
both parties satisfied" (Hedges, 2013). Negotiation plays a vital role in business from
your wage, to the product sold or bought the amount is negotiated. Also resolving
issues sometime need negotiation between employees, supervisors, managers, and
union.
4
The fourth interpersonal skill we will explore is feedback. The definition of feedback
is "...helpful information or crisizism that is given to someone to say what can be done to
improve a performance, product, etc..." (Merrian-Webster , 2016). In my research of this
there were several helpful articles but one that help harness the skill of feedback.