How Does It Affect Our Lifetimes? Essay

749 Words Oct 26th, 2016 3 Pages
Nearly any job we work in our lifetimes will require at least occasional interaction with other people. While some jobs may provide a lot of autonomy, and personal space, there will still come a time when we will interact with superiors, subordinates, colleagues, or clients. Other jobs will require almost constant interaction with other people. This type of position will also typically requires us to deal consistently, and professionally, with people regardless of their attitude or situation. The fact that these important interactions must be expected shows how important it is that we not only understand emotions and moods, but understand how to effectively handle them in the workplace.
The textbooks lays the groundwork for this concept by defining some key terms. “Affect is a generic term that covers a broad range of feelings that people experience. It’s an umbrella concept that encompasses both emotions and moods. Emotions are intense feelings that are directed at someone or something. Moods are feelings that tend to be less intense than some emotions and that often (though not always) lack a contextual stimulus.” (Robbins, S. & Judge, T. 251).
In my own work experience, I have had several jobs that often required what the authors call emotional labor. The concept is summed up this way “Every employee expends physical and mental labor when they put their bodies and cognitive capabilities, respectively, into their job. But jobs also require emotional labor.…

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