Let me answer that for you; I would still be a customer service phone rep with limited skills, accepting things as they seemed and unhappy with my lack of advancement. However, because of the reading, and my personal quest for knowledge, I gained a better understanding of the credit card industry. I advanced in my career with promotions from a phone rep to department manager. I also completed company projects. In the corporate world, especially the credit card industry it is in a constant state of change. To be successful in this industry, you have to continue to seek out the latest information so that you will always be ahead of the industry. "The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand." - Vince
Let me answer that for you; I would still be a customer service phone rep with limited skills, accepting things as they seemed and unhappy with my lack of advancement. However, because of the reading, and my personal quest for knowledge, I gained a better understanding of the credit card industry. I advanced in my career with promotions from a phone rep to department manager. I also completed company projects. In the corporate world, especially the credit card industry it is in a constant state of change. To be successful in this industry, you have to continue to seek out the latest information so that you will always be ahead of the industry. "The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand." - Vince