Hotel Online Case Study

Improved Essays
Is Mobile The Only Future Of Hotel Bookings?

The internet has proven to be a red blooded discovery in the present century. And when combined with mobile then this technology is virally being used by almost every person. The ease of usage and a little bit of knowledge about the technology has made even a layman to use several applications or conduct every work on internet. Now, talking about hotels, we can see every hotel has it’s own online portal or mobile application for online hotel booking, making it super easy to book hotel, choose room as per your rate and budget or location. Besides, the discounts which are offered on the site act a cherry on the top for customers. This mobile utility for hotel booking is not only beneficial for customers
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Normally, during peak season most of the hotels get booked up, and it becomes quite difficult for travellers who have not pre booked a hotel room for themselves. As a result, their traveling experience turns out to be a flop idea! During recent years, it has been estimated that around 80% of people search and book hotels online. The mobile applications or online portals have drawn more and more traffic to the sites of such hotels resulting in positive responses and booking online by the travellers. Every second person is now booking hotel online. The portability of mobile makes it ease and flexibility of location of going there hotel. Even when you are standing in a crowded place you can easily browse through the best hotels available for you and within seconds and few clicks will do everything for you. Now this would not have been possible with a laptop in your hand. Since mobile is very handy as compared to carrying your laptop with you …show more content…
The FAQs provide the customers to quickly get the solution to their queries or problems. Also, the other questions asked by the customers make the hotels to consider their queries and problems, for working in that direction. The mobile seems to be the answer for all. Another attribute of mobile booking is considering the feedbacks of the customers. The customers may face many problems during mobile bookings, and they post their feedbacks for the same. Feedbacks are not necessarily negative, they are positive too. The positive as well as negative feedback are quiet crucial for the hotel owners to look into their online services or rectify if any problem gets encountered

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