Hotel Front Office Management Case Study
During a conference in our hotel, we have a special hospitality desk set up near the conference rooms. We also have a concierge desk, for our leisure guests, and the front office, but this desk is set up for the conference guests only. At the hospitality desk, conference guests can get all the information they require about the days schedule, leisure facilities for in their free time and other facilities our hotel has to offer. Also is this hospitality desk the main mean of communication from the guests towards other departments of the hotel. When a guest has a wish concerning, for instant, the F&B department in the hotel, the staff members at the hospitality desk will contact this department and make sure this wish is met as soon as possible (Okura, 2015). This ensures that …show more content…
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