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Hotel Front Office Management Case Study

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2.1 Hospitality desk
During a conference in our hotel, we have a special hospitality desk set up near the conference rooms. We also have a concierge desk, for our leisure guests, and the front office, but this desk is set up for the conference guests only. At the hospitality desk, conference guests can get all the information they require about the days schedule, leisure facilities for in their free time and other facilities our hotel has to offer. Also is this hospitality desk the main mean of communication from the guests towards other departments of the hotel. When a guest has a wish concerning, for instant, the F&B department in the hotel, the staff members at the hospitality desk will contact this department and make sure this wish is met as soon as possible (Okura, 2015). This ensures that …show more content…
(1996). Hotel Front Office Management. 2nd ed. United States of America: van Nostrand Reinhold, p.75.
Canal, (2015). Take a canal bike through Amsterdam - Canal.nl. [online] Canal.nl. Available at: https://www.canal.nl/en/canal-bike#productAttr-4 (Accessed 14 Mar. 2015).
Charlie + Mary, (2015). AMSTERDAM – The ProudOtterCafe. [online] Charliemary.com. Available at: http://blog.charliemary.com/blog/2013/03/06/welcome-proudottercafe (Accessed 14 Mar. 2015).
Charlie + Mary, (2015). Charlie + Mary | About Us. [online] Charliemary.com. Available at: http://charliemary.com/about-us (Accessed 14 Mar. 2015). dehortus, (2015). Entrance fees | De Hortus Botanicus Amsterdam. [online] Dehortus.nl. Available at: http://dehortus.nl/en/Entrance-fees (Accessed 14 Mar. 2015). dehortus, (2015). What's on | De Hortus Botanicus Amsterdam. [online] Dehortus.nl. Available at: http://dehortus.nl/en/whats-on#josephine (Accessed 14 Mar. 2015).
Holland, (2015). A bike tour through the real Good and Green Amsterdam - Holland.com. [online] Holland.com. Available at: http://www.holland.com/us/tourism/article/a-bike-tour-through-the-real-good-and-green-amsterdam.htm (Accessed 14 Mar.

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