Hello Amanda, Great post this week describing benchmarking in the hospital to prevent urinary catheter associated infections of your ICU population. The hospital uses benchmarking against other hospital to measure quality of products, services, costs or practices that represent the very best performance for processes or activities very similar to their own. Benchmarking is key to achieve top quality because the hospital can develop a team and achieve benchmark target such as percentage of defects, cost per procedure, processing time per discharge, service time per patient, return on investment, customer satisfaction rates and customer retention rates. . I feel hospital that takes time to listen to the customer and take action to satisfy
