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Hospital Accreditation Case Study

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QUALITY MANAGEMENT IN HEALTHCARE SERVICES WITH SPECIAL REFERENCES TO SELECTED HOSPITALS IN PUNE

Dr. Sachin S. Vernekar
Dean FMS of Bharati Vidyapeeth Deemed University and Director of Institute of Management and Entrepreneurship Development (IMED), Pune, India
Shirin Sheykholeslam
Research Scholar of Bharati Vidyapeeth Deemed University, Institute of Management and Entrepreneurship Development (IMED), Pune, India

Abstract:

Service Quality has been the focus of many studies in recent years. Previous studies mostly revealed that excellence in services is mostly based on the outcome measurements, and no linkage between internal processes. Based on the literature review and the limitation of applied model in this research (EFQM and SERVQUAL), …show more content…
- Patient benefits of accreditation: safety and pain management, evaluation of their satisfaction, getting rights and respects, high quality of care etc.
- Staff benefits of accreditation: develop professional staff, education/training based on standards, quality improvement leadership, continuous learning, good working environment, increase satisfaction
- Hospital benefits of accreditation: continuous improvement, commitment to quality of care, increase confidence in community, benchmarking opportunity
- Community benefits of accreditation: access to comparative data, revolution in quality, preparedness to disasters etc.
With the increasing number of private service providers, the government decided to improve healthcare services and regulate the quality of services by introducing various quality accreditations such as NABH (National Accreditation Board for Hospitals & Healthcare Providers).
NABH is part of Quality Council of India (QCI) board, and aimed to establish and apply accreditation program for healthcare. NABH is as a joint effort between the Confederation of Indian Industry (CII) and Ministry of Health. It includes of 447 applicant hospitals and 105 accredited

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