Hopskipdrive Case Analysis

Introduction Hopskipdrive is a service for children over than six years old. This service is driving to wherever they need when their families are busy. it was created by three professional mothers who understand the difficulty of getting the kids in busy times. A company considers that safety is important. they will arrange meeting you and driver, and you can set up your ride. You can check their profile and car information to ensure that your children are safe. They have their own Application. That way, you can download the App to check your schedule and track your children during your trip real time. Hopskipdrive application has two systems there are IOS and Android. It is a good option to help you and your children from some of …show more content…
This arrangement allows the use of applications or data files on any computer. Instead of using air services file (Kim & Ko, 2012). According to the statistics, 80% of executives think that social media is very important for the market and social media makes their organization understand markets (Deloitte University Press, 2013). According to (Forbes, 2013) more than 80% of companies use social media for marketing, but with just 41% of customer contact. On the other hand, 46% of internet users buying decisions online (Nielsen Company, 2012). There are three suggestions to improve and correct the errors of Hopskipdrive …show more content…
After users pay for a ride, it will have a button for users to post a link, and it shows on Twitter or Facebook. Others will know how much each cost for those times and miles. According to App Store (2016), some users complain about Hopskipdrive is overcharge. Someone said that Hopskipdrive consistently overcharged them and lied about the time. Their child was in the car sometimes up to a half hour over, and half of the time tacking didn 't work. In the opposite way, Hopskipdrive never even given a credit for all the money wasted. And also, app is very basic and cannot edit the home address, or makes changes to a ride after it has been scheduled. Given that Hopskipdrive doesn’t provide transportation services, they match you with drivers who do. It has severe limitations and due to the limitations, kids are late because you cannot count on Google maps and a different driver every time. People know traffic patterns, but an App based off of google maps does not. Also another guy downloaded App and created an account and passenger information. First trip, the distance from home to his child 's school, usually takes seven minutes. However, driver was told the fare would be $713 (App Store, 2016). In my opinion, this is a chance to use my suggestion for improving the system. Hopskipdrive should improve a space for customer’s comment or link customer’s information to Facebook or Twitter for show their