Honesty, Integrity and Trust in Leadership Essay

2303 Words Sep 27th, 2012 10 Pages
Honesty, Integrity and Trust in Leadership

December 08, 2008

Recently upper management of the Indiana University Information Technology Services Department (UITS), Finance Office Staff called a departmental meeting to discuss the results of an employee job satisfaction survey the was taken approximately nine months earlier by the employees of UITS. We had received hints, from our manager, during our last workgroup meeting that upper management was quite shocked at the results of the survey concerning the attitudes of the employees of our work area. Upper management was upset with the survey results that alluded to the fact that the employees didn’t trust management. Christine Casey Cooper states that surveys reveal that only
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Middle and Lower Management in our department have created an atmosphere of distrust by making promises they can’t keep, not following through on things, and not meaning what they say. This type of treatment reinforces my feelings and those of my co-workers that management is dishonest, has no integrity and cannot be trusted. The “secret conflicts” of unresolved trust harbored by employees towards management cannot be acted upon by the employees and therefore grows resentment, distrust, lowers morale, lowers productivity, increases absenteeism, lowers job satisfaction, and in the end hurts the organization. Also, when a true conflict arises it can cause the conflict to escalate due to the unresolved “secret conflicts” the employee has been harboring. What is: honesty, trust, and integrity? According William J. Bennett “To be honest is to be real, genuine, authentic, and bona fide. To be dishonest is to be partly feigned, forged, fake, or fictitious. Honesty expresses both self-respect and respect for others. Dishonesty fully respects neither oneself nor others. Honesty imbues lives with openness, reliability, and candor; it expresses a disposition to live in the light. Dishonesty seeks shade, cover or concealment. It is a disposition to live partly in the dark.” (Bennett, 1993). According to Webster’s online dictionary trust is “the trait of trusting; of believing in the honesty and reliability of

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