Change is an inevitable occurrence in organizations, yet its acceptability and management continues to be a serious challenge. While some people simply fear the unknown, others are adamant of change because it disrupts their comforts and routines (Ibarra & Hunter, 2007). The management of change is a vital process that ensures a seamless transition from the current to expected state. No change management strategy delivers value unless it is well implemented and executed (Kim & Mauborgne, 2005). New York State has one of the most sophisticated homeless shelter systems, yet elaborate at the same time. Shelter homes serve a variety of purposes, and while the communities they are located in may raise concerns of problems associated with them, there
