Hofstede's Case Study: The Core Value Of Mayo Clinic

Great Essays
1. Core value
According to Hofstede (1997), values form the nucleus of culture, which is the most invisible element of culture. Values guide people on moral and ethical behavior like what should be done. Values are feelings including both positive and negative side. The core value of Mayo Clinic is that the patient interests are the most critical and preferable affair. They believe that best interest of patient is the only interest to be considered for any circumstances. Therefore, their professional on this field is used for providing better treatments and solutions to the patients. The rational behind their professional on this area is the needs of the patients come first.

2. Symbol
Referring to Hofstede (1997), symbols are the most external
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It is clear that men should wear a tie and suit and women should wear a suit or dress. The rationale behind this strictly enforced dress code is “white coat effect”. The white coat effect is psychological stress which make the patients feel scared and nervous. Hence, increasing the blood pressure of patients. Also, wearing white coat will distance the physicians from patients and hence increasing difficulties on building trust with patients. It makes curing patients more difficult (Spruill, Pickering, Schwartz, Mostofsky, Ogedegbe, Clemow & Gerin, 2007, p. 1, 6-7). Besides, wearing business attire can produce a professional image of Mayo Clinic’s staffs which increase patients’ confident on having treatment in Mayo Clinic. Their unique dress code definitely puting the patients’ health on the first …show more content…
Mayo. Mayo Clinic is not-for-profit medical practices and medical research group with integrated teams of multidisciplinary physicians, scientists and health sciences professionals focus on the needs of the patient, namely “teamwork”, a ideal of Dr. Mayo. Dr. Mayo established a practice model called “Mayo Clinic Model of Care”, it advocates the rationale - the main purpose to be served by Mayo Clinic is the care of the sick. Hence, staffs in Mayo Clinic have the same value with the founder which can be observed by their enthusiastic on medicine and attitude to patients. For example, physicians will spend time to listen to patients and discuss patients’ case with allied health professionalists. The values of the founder shape the organizational culture and hence become employees’ practices (Adriana Victoria Garibaldi, Wetzel & Ferreira,

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