Hkl Strengths And Weaknesses

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Strengths:

Erin greets the client politely.

She offers an apology for any inconvenience and offers assurance she will assist him.

She sets the expectations for the checks and provides a delivery status. Also, good job promoting the MyQL website to inform the unsigned closing docs are there.

Great job, building rapport regarding the client's trip and inquiring if there are any further

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