Hilton Worldwide Case Study

932 Words 4 Pages
Hilton Worldwide is an American global hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in 1919, the corporation is now led by Christopher J. Nassetta, CEO and President. Currently Hilton Worldwide has a franchise property operating in Jamaica which is the Hilton Rose Hall Resort and Spa, an all-inclusive family resort whose location boasts on the edge of Montego Bay and offers stunning views of the Caribbean Sea. The resort offers comfortable and contemporary accommodations with a range of superb onsite activities for both leisure and business guests (www3.hilton.com, 2016).
Being a part of the Hilton Worldwide family although a franchise property, the resort has to meet goals
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Hilton Team Members- creating opportunities for individuals to reach their full potential.
2. Owners and their employees- participate in a variety of forums in the industry and beyond.
3. Guests- mapping social and environmental issues that are impacted by our business and will continue to be critical to our long-term success.
4. Business partners - managing our impacts on the environment through the measurement, analysis and improvement of our use of natural resources
5. Communities- strengthening local communities

Hilton’s Vision
To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time

Hilton’s Mission
To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.

The roles of leaders are integral in achieving the values, vision and mission. A few roles within the organization are being an organizer, planner, problem solver, decision maker and a mentor. In every organization, each manager has a particular role to play and are all linked to a chain of command. Refer to the below diagram of a hierarchical chart similar to my
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Manages must have the ability to plan, persuade and solve problems. At Hilton Rose Hall Resort and Spa managers planning skills include goal setting for guest scores, revenue targets and creating objectives that lead to that goal. Persuasion encompasses team-building skills and the ability to motivate subordinates and convince superiors. Problem-solving relates to a leader or manager’s skill at finding answers to complex situations and creating methods for resolving conflicting company needs (Johnston,

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