High Performance Work Organisation Case Study
Management wanted to reorganise staff into ‘cross-functional work teams’. As their work environment is always changing they wanted to create a group of multi skilled employees. Staff were encouraged to take on work in other roles within the organisation to develop their skills and expertise in various different areas. The goal was to implement a ‘can-do’ culture within Wychavon.
In a high performance work organisation communication key. From studying the report on Wychavon District Council, it is clear that the importance of good communication is recognised in the organisation. The managing director ensures all staff are kept informed at all times, and emphasised the importance of giving both good and bad news. They believe staff are more engaged when they know what the issues are. All staff are given face to face briefings 2 – 3 times a