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69409 Words Jun 11th, 2013 278 Pages
to: Sydney, Australia

2000

UPS ANNUAL REPORT 2012

from: Guadalajara, Mexico

44150 to: Halifax, Canada

B3H 0A2

from: Louisville, USA

40215

QUICK QUI QU K UICK FACTS FACTS AC S
1907
YEAR FOUNDED

FINANCIAL HIGHLIGHTS
2012 Revenue Operating expenses Net income Adjusted net income
1

2011

2010

$54,127 $53,105 $49,545 52,784 807 4,389 0.83 47,025 3,804 4,311 3.84 4.35 2.08 34,701 11,095 7,108 2,005 4,275 43,904 3,338 3,495 3.33 3.48 1.88 33,597 10,491 8,047 1,389 4,081

Diluted earnings per share

8.8
MILLION
CUSTOMERS

399, 000 UPS
EMPLOYEES

Adjusted diluted earnings per share1 4.53 Dividends declared per share Assets Long-term debt Shareowners’ equity Capital expenditures Cash and marketable
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The results prove the value of our global integrated network, innovative technology and broad portfolio of capabilities, all backed by a solid economic foundation. These attributes allow UPS to shrink the globe for our customers, enabling their supply chains. The UPS vision is guided by four transformative strategies: • Deploying technology-enabled operations • Providing unique and industry-specific customer solutions • Expanding our global network • Serving the needs of end consumers around the world In the pages that follow, you’ll see examples of these strategies in action. The UPS vision delivered another year of industry-leading adjusted operating margins and adjusted return on invested capital.

02

Customer Driven Solutions – A Strategy That Delivers Returns
The transformation of UPS from a package delivery company to a global supply chain leader began many years ago. We’ve been inventing solutions to efficiently deliver customers whatever they need, wherever they need it, whenever they need it. Along the way we recognized the impact globalization and technology would have on manufacturing, distribution and consumer shopping paradigms. For example, the ever-expanding online market presents UPS with growth prospects now and well into the future. To take advantage of these opportunities, we continue to create solutions that

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