Having ambivalent feelings for Kurtz was an unexpected hit of reality the narrator did not expect. From the beginning of Marlow’s journey, there had been nothing except for uplifting remarks regarding what Kurtz had done along with how the narrator grew to have high expectations of Kurtz like Marlow did. However, once meeting the man, the expectation slowly disappeared into uncertainty.
The narrator has discovered the kind of person Kurtz was, while Kurtz had