Introduction
The rise of information technology and ease of data access have given rise to many issues like system failures, data breaches, unauthorized access and hacking etc. whether its wide scale data breaches or system failures, the information governance plays very critical role in any organizations and healthcare organizations are not different. One of the most recent instance of system failure in a healthcare origination is the system failure at the Blue Cross Blue Shield of North Carolina which resulted in thousands of people being enrolled to wrong healthcare insurance plans. I have selected the particular case because it demonstrates how the system failure at the healthcare insurance provider can put the people’s life at risk because having been enrolled to wrong insurance can result in denial at the healthcare facilities which may result in complicating the medical condition because of delays. So this instance of system failure at the Blue Cross Blue Shield of North Carolina provides us with great opportunity to study how the healthcare system failures may impact the quality of healthcare being provided.
Key Factors …show more content…
The company’s operations were severely impacted because many customers didn’t know if they were covered or what were their actual health insurance plans, so the customers flooded with enquires and phone call further straining the company’s resources. On the other hand, the enrolment in wrong healthcare plans also greatly impacted the patient’s information protection and privacy as thousands of records had been erroneously shared with the healthcare providers who had nothing to do with those patients. For example, in some instances, the customer’s bank accounts were drafted in error which also contributed to unwanted financial costs for the customers because of the fact that their account were changed without their
The rise of information technology and ease of data access have given rise to many issues like system failures, data breaches, unauthorized access and hacking etc. whether its wide scale data breaches or system failures, the information governance plays very critical role in any organizations and healthcare organizations are not different. One of the most recent instance of system failure in a healthcare origination is the system failure at the Blue Cross Blue Shield of North Carolina which resulted in thousands of people being enrolled to wrong healthcare insurance plans. I have selected the particular case because it demonstrates how the system failure at the healthcare insurance provider can put the people’s life at risk because having been enrolled to wrong insurance can result in denial at the healthcare facilities which may result in complicating the medical condition because of delays. So this instance of system failure at the Blue Cross Blue Shield of North Carolina provides us with great opportunity to study how the healthcare system failures may impact the quality of healthcare being provided.
Key Factors …show more content…
The company’s operations were severely impacted because many customers didn’t know if they were covered or what were their actual health insurance plans, so the customers flooded with enquires and phone call further straining the company’s resources. On the other hand, the enrolment in wrong healthcare plans also greatly impacted the patient’s information protection and privacy as thousands of records had been erroneously shared with the healthcare providers who had nothing to do with those patients. For example, in some instances, the customer’s bank accounts were drafted in error which also contributed to unwanted financial costs for the customers because of the fact that their account were changed without their