Health: Sociology and Social Care Essay

9097 Words Jun 22nd, 2013 37 Pages
HNC/D Health and Social Care



Unit code: T/601/1560

Level: 4 Credit value: 15 -------------------------------------------------


The aim of this unit is to develop learners’ awareness of different forms of communication used in health and social care settings and its importance for effective service delivery.


Learners will investigate the communication processes in health and social care settings considering the barriers to communication and ways to overcome these barriers.

Learners will explore the process of communication and how effective
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care workers and organisations: meeting needs of staff, business administration, efficiency, quality of service, meeting requirement of other agencies, accountability, audit
Legal considerations: health and safety eg postural, visual, stress; data protection eg accuracy, security, relevance, up to date, confidentiality, consequences of breaking data protection legislation; access to records

learning outcomes and assessment criteria

Learning OutcomesOn successful completion ofthis unit a learner will: | Assessment criteria for passThe learner can: | LO1 Be able to explore how communication skills are used in health and social care | 1.1 apply relevant theories of communication to health and social care contexts1.2 use communication skills in a health and social care context1.3 review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings1.4 analyse the use of strategies to support users of health and social care services with specific communication needs | LO2 Understand how various factors influence the communication process in health and social care | 2.1 explain how the communication process is influenced by values and cultural factors2.2 explain how legislation, charters and codes of practice impact on the communication process in health and social care2.3 analyse the effectiveness of organisational systems and policies in promoting good practice in communication2.4 suggest ways of

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