Patients’ thoughts start to shrink back in fear or shame. It will create a barrier to a mutual decision-making process. That also links to another problem – loss or inability to access their rights to health care.
This week I had a conversation with my family about my sister’s prenatal testing results. She lives in the US for 7 years, but she has no medical-related education experience. I can feel she was confused about what the doctor told her the possible condition to induction of labor one week earlier than the full term. I explained some medical terminology to her by using plain languages in Chinese. I really ease her mind because she used Google and found many terrible examples, which are all not her case.
The “ask me three” approach to encourage patients to ask their healthcare provides. The three simple questions include: “What is my main problem?”, “What do I need to do?”, and “Why is it important for me to do it?” Also, after providing the answer, I can ask them to restate the answer in their own words (teach-back). Moreover, I will share the Health Literacy Assessment Questions material to my colleagues in