Hospital Case Study

Improved Essays
Register to read the introduction… A few responses have been mentined here. A refers to responses of first person, B to second and so on…

Health services in Helsinki/Espoo

1 How would describe the overall experience with the health services in greater helsiki region

A:- Satisfactory.

B:- In government hospitals its quite bad. In company provided private hospitals it’s excellent

C: Excellent

2. Are you happy with the health services provided? If not, why?

A: They do not give immediate appointment. Most of the times they just ask to take rest without checking.

B: Yes

C: Yes

3. How easy it is to book an appointment?

A: Pretty easy. Just a phonecall

B: yes. Generally I do via phone or net

C: Just call the number

4. If you call for an appointment, do you get the appointment immediately or you get it after some time (say after 2-3 days or after a week)?
A: If it is critical, you get it immediately. Otherwise you need to wait for some time. Sometimes more than a
…show more content…
In government hospitals they generally take 2-3 days, and once they asked me to come after a month

C: If sick, we are advised to wait for 2days and if sickness prolongs then we go to doctor

5. What do you do if you fall sick over the weekend?
A: Call the medical number and try to get some help from them. If it is critical, I would directly go to the hospital

B: company provided health facility works on weekend also

C: wait till Monday

6. What do you do if you fall sick in the night or need emergency assistance?
A: Just call and they guide you

B: Never happened.

C: There is an emergency number. Or drop to Jorvi hospital

7. Is there some medical advise number which you can call all the time?
A: Yes

B: Yes

C: Yes

8. How well the diagnosis is done?
A: It has been good so far

B: Again Depends. In government hospitals they tell to come after 1-2 days. If its company provided health facility then they check immediately

C: Very Good

9. How much is the wait time when you have booked an appointment
A: 5-10 mins. They are very punctual

B: In government hospitals its 1-2 days. If its company provided health facility then

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