For this assignment, I chose to shadow a health care employee. The organization I visited was Kaiser Permanente. Kaiser has a very interesting history that has guided the HMO (Health Maintenance Organization) to where they are today. They started in the early 1930’s, providing health care for construction workers on the Colorado River Aqueduct Project. Dr. Sidney Garfield provided care for injured and sick workers and while the employees were being taken care of, Dr. Garfield was losing money. They convinced the workers to pay a small amount of their paychecks to Dr. Garfield per week, to have unlimited care. This was one of the first documented instances of the prepayment system. Dr. Garfield was getting paid, and the workers were getting
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Currently, her title is Personal Physician Selection Services and Language Resource Center supervisor. Her background and previous work experience is vastly different than what role she is in today. She started out as a receptionist for a company called Evolving Systems. From there, she was promoted to a benefits specialist then to a recruiting coordinator. After being in that position, she moved companies and became a benefits administrator for Newmont Mining. When she was ready for a change, she became a human resource manager at TCS Communications. After being laid off, she then came to Kaiser Permanente as a PPSS representative and obtained her BA in Health Care Management, while working part time. When she obtained her degree, she became a supervisor at the Appointment and Advice Call Center within Kaiser—this department schedules all the primary care appointments in the Kaiser office. A few years later, she was offered her current positon and she is now working on her Master’s degree in Health Care Administration. Even though her background is in HR, she has found her calling in health …show more content…
Her Personal Physician Selection team (PPSS), assists in assigning patients to primary care providers within the Kaiser offices. For that to happen, Tricia must be in constant contact with the chiefs, doctors and access specialists in the clinics to keep the Healthtrac system as accurate as possible—this is where the assignments take place. If a new provider comes on board, has room for new patients, has a closed practice, is going on a leave, etc., Tricia must make the necessary changes to allow her eight employees to make correct assignments and serve the patients in the best way possible. Currently, she is working on a large project with the PPSS department to create a career path for them, so they can gain new experiences for growth.
The other part of her position is to manage the Language Resource Center (LRC). In the LRC, there are five employees in her office building and two in the Franklin offices who act as Spanish interpreters for our Spanish-speaking members. Within this department, she is also working on another project to get more interpreters in the clinics so when members have appointments, they can have an in-person interpreter there to ease the process. The amount of people who have Spanish as their first language is increasing so this makes the LRC department highly
Currently, her title is Personal Physician Selection Services and Language Resource Center supervisor. Her background and previous work experience is vastly different than what role she is in today. She started out as a receptionist for a company called Evolving Systems. From there, she was promoted to a benefits specialist then to a recruiting coordinator. After being in that position, she moved companies and became a benefits administrator for Newmont Mining. When she was ready for a change, she became a human resource manager at TCS Communications. After being laid off, she then came to Kaiser Permanente as a PPSS representative and obtained her BA in Health Care Management, while working part time. When she obtained her degree, she became a supervisor at the Appointment and Advice Call Center within Kaiser—this department schedules all the primary care appointments in the Kaiser office. A few years later, she was offered her current positon and she is now working on her Master’s degree in Health Care Administration. Even though her background is in HR, she has found her calling in health …show more content…
Her Personal Physician Selection team (PPSS), assists in assigning patients to primary care providers within the Kaiser offices. For that to happen, Tricia must be in constant contact with the chiefs, doctors and access specialists in the clinics to keep the Healthtrac system as accurate as possible—this is where the assignments take place. If a new provider comes on board, has room for new patients, has a closed practice, is going on a leave, etc., Tricia must make the necessary changes to allow her eight employees to make correct assignments and serve the patients in the best way possible. Currently, she is working on a large project with the PPSS department to create a career path for them, so they can gain new experiences for growth.
The other part of her position is to manage the Language Resource Center (LRC). In the LRC, there are five employees in her office building and two in the Franklin offices who act as Spanish interpreters for our Spanish-speaking members. Within this department, she is also working on another project to get more interpreters in the clinics so when members have appointments, they can have an in-person interpreter there to ease the process. The amount of people who have Spanish as their first language is increasing so this makes the LRC department highly