The Importance Of Patient Satisfaction In Health Care

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The health status of the population has a significant impact on healthcare. It is believed that people are living longer in comparison to other generations. As a result, there is a large elderly population who require healthcare whether it is for health maintenance or treatment for preexisting medical conditions. The evidence of this can be seen during hospital or clinic visits when they present with a long list of home medications. Additionally, there is a large number of the population who are living with lifestyle diseases and the number continue to grow each year. Similar to other groups in the population, they all require healthcare. One of the easiest solution for lifestyle diseases is prevention. Although there are many programs available geared at helping Americans to eat and live a healthier lifestyle, there have not been any significant change over the years. Nonetheless, there are some who will seek …show more content…
Also, the United Healthcare Children’s Foundation which is also a nonprofit organization which provides assistance to families to pay for additional medical treatments that are not covered by their primary insurance plan. Their involvement is evident based on the contributions of financial and human resources in their communities.
Patient Satisfaction
Patient satisfaction is important to the United Health Care Group. They are able to measure patient satisfaction through an online tool found on their website. The questions that are involved in the patient satisfaction survey are taken from those of Medicaid and Medicare (CMS). What this does is allow “patients to rate their experience after a visit of their health care providers” (United Health Care, n.d). These results, are then shared with the public, which provides an excellent vehicle for continuous quality improvement.

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