Importance Of Communication In Communication

Decent Essays
Register to read the introduction… The nurse asked the nursing assistant, “The call light is on in room five and I need to give another client his medications. Would you please see what the client needs.” The nursing assistant crosses her arms and replies, “I am tired of these lazy nurses. I always have to do everything.” The nurse rolled her eyes and replied, “Just do your job and do what I asked.” In this situation the nursing assistant responded aggressively. The nurse first used the assertive style then replied using the aggressive style. Instead the nurse should have been consistent with an assertive response. For example she could of replied without rolling her eyes, using a medium voice pitch, abstain from insults, and acknowledge the other persons feelings (Hansten & Jackson, 2009). The other person is more likely to listen if they are not feeling insulted and preventing the conflict from escalating (Hansten & Jackson, 2009). Also, conflict should be addressed and not ignored to resolve it (Arford, 2005). In this situation the poor communication caused a lack of trust and took the focus away from the clients care. This in turn can cause retaliation among peers and jeopardize quality client care. Both conflicting parties are forgetting that their goal is to provide quality client focus care and collaboration is essential …show more content…
The procedure involves collecting the urine immediately after the client voids and transferring it to a special container kept on ice, to preserve the urine. I informed my nursing assistant, “I started a twenty-four hour urine collection in room 5. Can you please make sure to check frequently for urine in the bedside commode and place it in the collection container.” The nursing assistance replied, “Ok. I will.” The next time I went into the clients room I noticed the ice where the container is kept had melted. I then replaced the ice and told my nursing assistant, “I noticed the ice had melted in room five. Please check on the ice levels hourly.” She replied, “Ok. I will.” It seemed as if every time I checked on the ice levels they had melted. I found myself frustrated and ended replacing the ice myself to get the job done correctly. I realize now that my communication with my assistant was non-assertive. My assistant was passive in her response. I failed to assess my assistant’s level of understanding of the procedure and instead I lost trust and became frustrated. Communication should be clear, complete and explain why we need a task done a certain way (Hansten & Jackson, 2009). If I would of taken the extra time to explain the reason why we keep specimens on ice perhaps my assistant would of taken the time to do the task. In return I would have been able to

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