Hcs/325 - Effective Communication Paper

1125 Words Feb 25th, 2011 5 Pages
Effective Communication Paper
February 20, 2011
Health Care Management/HCS325
John M. Thompson

Effective Communication Paper Communication promotes knowledge within a health care organization and is necessary for the organization to thrive. Communication is not only important to the staff but also to the patients within a health care facility who depend on staff communication to receive quality medical care. Without complete communication between staff member’s clinical errors can occur and the patient’s health could be at risk. In this paper the subject will explain how a health care organization shares knowledge through communication and examine, which are the most effective techniques and which techniques are ineffective. This
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Everyone’s focus is on the frustration then a resolution of the message the manager is trying to convey to the staff (Juneja, 2011). An organization’s structure could cause issues with communication, too many levels within an organization causes too many channels for communication to flow through. The message can lose its effectiveness and there can be misinterpretation. A manager who does not maintain an open-door policy with staff members can also cause a communication breakdown. Staff members who do not feel comfortable approaching managers regarding important issues allow some problems to escalate until it is too late to rectify without becoming financially harmful to the organization (Juneja, 2011). Addressing ineffective communication channels is pertinent within an organization. Applying any modifications to these techniques will promote a positive work environment. How Techniques are Applied and Modified Organizations that use a team approach and remain a horizontal structure during growth can maintain frequent communication between staff members. A horizontal structure keeps the organization from growing into too many levels, which can become costly and have too many channels for communication to run through. Organizing staff into teams by demographic areas, career paths, or by employee job description can be beneficial, which is known as cross-functional teams. This design takes employees with

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