1. For non-provision of clear pricing information
Mr. Lee pointed that we did not provide him with clear pricing information. In fact, during his first visit to our center, what we only know is whether his Bupa card can be used in our center and we have informed him about this. We would not know what can be covered by his insurance, how much Bupa will directly prepay for him, the agreed charge for this patient and whether his pre-authorization is successful until his pre-authorization confirmation letter was sent by Bupa to us.
Mr. Lee pointed that we did not provide him with clear pricing information. In fact, during his first visit to our center, what we only know is whether his Bupa card can be used in our center and we have informed him about this. We would not know what can be covered by his insurance, how much Bupa will directly prepay for him, the agreed charge for this patient and whether his pre-authorization is successful until his pre-authorization confirmation letter was sent by Bupa to us.