Hazel’s customers are most likely to judge the quality of her lawn care services. It will be important to make sure the length of grass is at the right height. Cutting grass too short will dry out the grass and cause the customers to water their lawns more frequently. Another factor is cut quality, making sure not leave any lines of grass that are uncut. Cut timing will also be a quality factor. Timing the cuts at the right time, not too late but not too early. Finally the cleanup, part of the lawn care quality will be making sure not leave any grass or shrubbery trimmings once the job is complete.
2. Since Hazel is the operations manager of her own business, she will have to manage the forecasting, inventory management, scheduling, quality assurance and maintenance.
a. Aspects of forecasting will include the number of lawn mowers, the number of employees and number of yards. Additionally, as each season approaches she will need to also forecast the grass cutting season, the weather during the season and time to mow each yard and the time between yard …show more content…
Maintenance is also required in Hazel’s business. Some routine maintenance would include oil changes and blades sharpening.
3. a. Responsibility, health and retirement benefits, and regular work hours are tradeoffs are tradeoffs of working for a company instead of herself.
b. More responsibility, more work, more employees, and more costs are tradeoffs for expanding Hazel’s lawn care business.
c. Hiring website design company or computer programmer, increased workload, and learning how to use incorporate website and business are tradeoffs for launching a new website.
4. a. One the advantages to the town passing the ordinance would be adding additional charge for clipping removal. Another advantage would be adding more cuts to keep grass clippings short.
b. One drawback to the town passing the ordinance would be the increased time to take the clippings somewhere to be recycled. Another drawback increase employee costs for new clean up measures.
5. Hazel should absolutely send the promised $25 for the good idea, this is the only way to do business. Possible drawback would the chance that the competitor would also use the same idea.
6. a. Hazel’s major source of variation will be worker absences, weather, and losing and gaining