Hank Kolb - Director of Quality Assurance Essay

1504 Words Dec 5th, 2010 7 Pages
CHONNAM NATIONAL UNIVERSITY – GRADUATE SCHOOL OF BUSINESS

OPERATIONS AND SUPPLY MANAGEMENT

REPORT

CASE: HANK KOLB

DIRECTOR OF QUALITY ASSURANCE

Team 2:

1. Park Sun Hwa

2. Choi Hee Ung

3. Wi Min Keun

4. Pascual Marie Charmaine

5. Doan Thu

Gwangju, October 1st, 2010

1. THE CASE SUMMARY

Hank Kolb had been hired as a director of quality assurance. Before Kolb started his job, he was advised by
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If discover any inappropriateness, this Department will inform the supplier urgently in order to change the new component. Purchasing Department has the responsibility of purchasing and checking quality of inputs. If they can accomplish these duties, they must take all responsibility for it.

• From design and packaging: since the problem caused by no testing of the effects of the contoured can on filling speed from high-pressured filling head, the solution comes with the testing procedure of The Quality control Department (QC Dept.). It is very necessary to setting up this Department not only for testing the accommodation of the new design to the equipment but also be responsible for all relative quality issues of the plant.

• From manufacturing management: because of the pressure of GM Morganthal for cost improvements and reduced delivery times and the lack of Quality Control Dept, Manufacturing Manager skipped the product quality checking. That is why the firm should have QC Dept. to check the quality product in the specific criteria. With this step, all the unqualified product will be returned to the plant therefore can limit the number of faulty product transferred to customers. Based on the nimber of returned products, the Manufacturing Manager could evaluate accurately about his staff’s effectiveness. Manufacturing Manager also need to discuss the plant problems with

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