Hank Kolb Case Essay

1595 Words Aug 3rd, 2015 7 Pages
Case Study
Hank Kolb, Director, Quality Assurance
Hank Kolb was whistling as he walked towards his office, still feeling a bit like a stranger since he had been hired four weeks ago as Director, Quality Assurance. All last week he had been away from the plant at an interesting seminar entitled “Quality in the 80’s” given for quality managers of manufacturing plants by the corporate training department. He was not looking forward to really digging into the quality problems at this industrial products plant employing 1200 people.
Hank poked his head into Mark Hamler’s office, his immediate subordinate, the Quality Control Manager, and asked him how things had gone last week. Mark’s muted smile and an “Oh, fine,” stopped Hank in his
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He told Mac that he had heard about the high pressure from another inspector at coffee break, had come back, taken off the tags, individually turned the cans upside down and vented every one of them in the rejected 8 cartons. He told Mac that production planning was really pushing for the stuff and they couldn’t delay by having it sent through the rework area. He told Mac that he would get on the operator to run the equipment right next time. Mac didn’t write it up but came in about 3 days ago to tell me about it. Oh, it happens every once in a while and I told him to make sure to check with Maintenance to make sure the filling machine was adjusted; and I saw Wayne in the hall and told him that he ought to send the stuff through rework next time.
Hank was a bit dumbfounded at this and didn’t say much – he didn’t know if this was a “big deal” or not. When he got to his office he thought again what Mr. Morganthal, General Manager, had said when he had hired Hank. He wanted Hank about the “lack of a quality attitude” in the plant, and said that Hank “should try and do something about this”. He had further emphasized the quality problems in the plant; “We have to improve our quality, it’s costing us a lot of money, I’m sure of it, but I can’t prove it!

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